IT Support Technician L1 & L2 (m/w/d)

Benefits

Additional Information

Provide onsite technical support for hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, and mobile devices Troubleshoot Windows OS, Microsoft 365, and common enterprise applications Manage user accounts, permissions, and access in Active Directory Respond to service desk tickets and ensure timely resolution within SLAs Support meeting room technology and AV equipment Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues) Document incidents, solutions, and procedures Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory Monitoring and reporting of the production environment (dashboards, KPIs) Monitoring and improvement of procedures and documentation Incident and request processing (ITIL - ticket tracking) IT Support experience in a large enterprise environment (+ 400 users) At least 1 years of onsite support and customer care is required Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit Motivation and real desire to improve and learn Organized, able to work independently, pragmatic, and hands-on approach Spoken languages: DUTCH (fluent) AND English (fluent) All our positions are open to both women and men and are, of course, open to people with disabilities.

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Company Intel

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