Account Transfer Officer

Requirements

• Experience in a customer-facing operational role involving account administration, contracts, or financial services
• Strong attention to detail with the ability to manage complex casework accurately
• High emotional intelligence and confidence in handling sensitive customer situations
• Clear and professional written and verbal communication skills
• Ability to manage multiple cases and competing priorities effectively
• Experience in consumer finance, memberships, lending, or regulated environments
• Exposure to account transfers, contract variations, or account closures
• Familiarity with credit assessment or hardship-related processes
• Where Memories Start with You

Benefits

Additional Information

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Go Where Opportunity Is Everywhere At Travel and Leisure Co., every day is an adventure where drive meets opportunity. Wherever you want to take your career, let's get there together. We are seeking an experienced Account Transfer Officer to join our team! Responsible for managing customer account changes and transfers across multiple clubs, ensuring accuracy, compliance, and care in handling complex, customer-facing cases, including sensitive situations requiring clear and empathetic communication. How You'll Shine Manage end-to-end account transfers and changes (member updates, full transfers, splits/combines, name changes, currency conversions, resale transfers) Prepare and process contracts and transfer documentation in line with policy and legal requirements Process related payments and ensure accurate system updates Handle bankruptcy and debt arrangement cases Process account cancellations in line with policy and regulations Maintain documentation and liaise with external parties as needed Serve as the main customer contact throughout the process Communicate clearly and empathetically, especially in sensitive cases Follow up on requirements to ensure timely completion Conduct financial assessments when required Identify and escalate risks or non-standard cases Ensure compliance with policies and regulations Maintain accurate records for audit and reporting Support quality reviews and process improvements How You'll Be Rewarded Build your career with a value driven organization that promotes continual growth and development for its people. Some of our many benefits on offer include: Comprehensive benefits package, including health insurance and retirement plans Newly-refurbished modern office space Professional development funding Discounted hotel stays across Australia, Fiji, and New Zealand Subsidized private health cover upon successful completion of probation

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