Network Engineer

Responsibilities

• Learn and apply CSI organizational policies, procedures, tools, and best practices through mentorship, training, and hands-on project participation.
• Serve as a front-line customer-facing resource, building strong relationships with customers during onboarding projects and ongoing support engagements.
• Demonstrate a growing proficiency across a variety of network technologies, actively seeking guidance and feedback to accelerate development.
• Assist with planning, site/datacenter surveys, and developing recommendations for future-proofing customer infrastructures by gathering and presenting actionable data - via conference call, email, or on-site inspection.
• Support and participate in customer onboarding project implementations, working collaboratively with project teams to ensure smooth transitions and deployments.
• Respond promptly to customer requests or tasks related to network and voice issues, escalating as needed.
• Maintain the security and proper access controls for customer data in accordance with CSI standards.
• Stay current with developing trends in Information Technology and actively pursue learning opportunities.
• Primary Results Accountable for Achieving:
• Quality Delivery: Strive for implementation excellence with minimal rework, ensuring customers' expectations are met and exceeded.
• Customer Understanding: Develop a strong understanding of customer needs, objectives, and onboarding requirements.
• Timely Resolution: Complete tasks in a responsive and thorough manner.
• Continuous Growth: Progressively build knowledge of CSI processes and network technologies, seeking out opportunities to apply newly learned skills in real-world customer engagements.
• Job Requirements:
• Education & Certifications:
• Degree from an accredited institution or Trade school diploma in a relevant field (e.g., Information Technology, Networking, Computer Science) or equivalent training in relevant technology.
• Industry certifications such as CompTIA Network+, CCNA, or equivalent are a plus but not required; willingness to pursue certifications is expected.

Requirements

• This is an entry-level position. Zero (0) to two (2) years of hands-on experience in network technologies is preferred. Internship experience, lab work, home-lab projects, or academic coursework in networking are valued.
• Exposure to any of the following is beneficial but not required: Cisco platforms, Palo Alto, Fortigate, or similar network/security technologies.
• Required Skills:
• Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, routing/switching fundamentals).
• Strong reasoning and analytical skills with a willingness to learn troubleshooting methodologies.
• Basic understanding of IT security concepts, including firewalls, switches, and network security principles.
• Effective written and verbal communication skills - essential for a customer-facing role.
• Ability to work independently while thriving within a collaborative, team-oriented environment.
• Eagerness to learn, adapt, and grow within CSI's structured training and mentorship framework.
• RELATIONSHIP BUILDING
• DECISION MAKING
• This position involves guided decision-making with increasing independence over time. The Network Engineer I will apply judgment to solve problems and select courses of

Additional Information

Job Description: Network Engineer I is an entry-level, customer-facing role designed for motivated individuals eager to build a career in network engineering within the CSI organization. This position serves as a foundational opportunity to learn CSI's organizational policies, procedures, and operational standards while gaining hands-on experience supporting customer onboarding projects and network implementations. Working under the guidance of senior engineers and team leads, the Network Engineer I will collaborate directly with customers on implementation, onboarding, and upgrades of their network infrastructure, as well as respond to issues related to customer networks. This role provides structured exposure to planning, evaluating, and supporting a wide range of network systems and services across multiple platforms and protocols - including but not limited to routers, circuits, SD-WAN, internet, switches, firewalls, ISP coordination, cabling, VPN connections, unified communications, and call-center management. As a front-line customer-facing resource, the Network Engineer I will obtain work through a project-based system and play a key role in device migrations, network infrastructure installations, monitoring/management tool deployment, and coordination with QA and/or Risk Management to ensure configuration integrity and compliance.

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