Field Services Coordinator

About the role

Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram .

Responsibilities

• How you'll make an impact:
• Manage installation projects of various sizes and complexities and ensure deliverables meet customer requirements.
• Award projects to internal and/or third party installers; set time-line expectations and ensure they are met.
• Work with customers, sales professionals and installers to ensure installation requirements are understood, priced correctly, delivered on time and in accordance to company standards.
• Act as a liaison between the customer and installer. Resolve their issues and concerns, escalate as necessary.
• Ensure the installation guides, instructions and other important information are communicated to the installers.
• Troubleshoot challenges installers are having in the field and escalate as necessary.
• Work with installers to ensure they understand and use the Field Services department price list and tools for installation services.
• Maintain the installer network database by keeping the database current.
• Review and approve invoices and installation reports; ensure installation charges are in line with the company expectation.
• Work with installers to resolve incorrect invoices.
• Ensure the installers are paid for their services within agreed upon time period and assist installers with payment related questions.
• Work with accounting to ensure our customers are billed for on-site field services.
• Confirm the installation reports are received by the customers

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at geotab? Share your experience