Sales Support Specialist

Responsibilities

• Develop understanding of departmental policies and sales procedures/processes in order to assist representatives.
• Communicate with utility to collect necessary data for completion of sale.
• Submit pricing requests and relay information to proper member of sales team.
• Use in-house technology to submit electric usage requests and evaluate historical usage and intervals.
• Submit IT requests on behalf of the sales team and follow up to ensure completion.
• Act as the liaison between the sales team and billing and finance.
• Submit production support requests and perform status checks on those requests.
• Assist sales team with support requests, which include but are not limited to emailing customer contracts, researching current contract price, and electronically filing important customer documents and paperwork.
• Identify recommendations for process efficiency based on issues raised by sales team.
• Create and interpret Excel spreadsheets various in nature.
• C&I Only: Review new customer credit and asses next steps in credit extension process. Run reports or tools as assigned by the Sales Operations Supervisor including but not limited to: Microsoft Excel, Power BI, PowerApps, and Automate.
• Perform other duties as assigned.
• Where You'll Work:
• Onsite at our Columbus, OH location

Requirements

• Education: High School Diploma or GED required.
• Experience: 1 to 3 years applicable experience. Experience in and knowledge of energy industry is desirable.
• Bachelor's degree in business or related field preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Proficiency in CRM.
• Advanced working knowledge of Microsoft Excel with the ability to write formulas & create pivot tables.
• Ability to read and interpret general business and technical documents.
• Present information clearly and effectively, responding to questions from sales and billing.
• Excellent communication skills - written, verbal, listening, articulate with ability to explain/interpret complex issues clearly, mindful of audience.
• Well-organized, with ability to prioritize, plan proactively, manage conflicting priorities.
• Comfortable in a dynamic, fast-paced environment.
• What You'll Get:
• Grade 03: $21.50 - $26.87 per hour
• In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
• Where Putting the Customer First Powers Everything We Do.
• Compensation Data
• Compensation Grade:
• SP20-003
• Compensation Range:
• $22.14 - $27.67
• Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.

Additional Information

Job Posting End Date 06-29-2026 Please note the job posting will close on the day before the posting end date. Job Summary Supports multiple operational, analytical and informational functions for the sales team with an emphasis on speed, efficiency and execution. Job Description

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at aep? Share your experience