Supervisor, Servicing Operations

Responsibilities

• Payment Operations & Financial Accuracy
• Transaction Management: Oversee the resolution of payment discrepancies (overages, shortages, merchant corrections) and ensure the proper handling of recovery transactions, total loss payments, and payoff-related adjustments.
• Remote Capture & Processing: Supervise the intake and reconciliation of inbound payments across multiple processors, ensuring remote deposit activity is balanced daily and properly logged.
• System Integrity: Manage the creation and validation of import files for system updates
• Documentation Standards: Maintain accurate and exhaustive records using Google Workspace; ensure all mail intake (certified and time-sensitive) is tracked with required detail.
• People Leadership & Development
• Team Oversight: Lead and supervise the daily activities of Servicing Specialists, ensuring operational deadlines, quality expectations, and compliance requirements are consistently met.
• Coaching & Mentorship: Provide ongoing performance management and professional development support, fostering a culture of accountability and growth within the team.
• Operational Quality: Conduct regular quality reviews to ensure accuracy, complete documentation, and adherence to company policies.
• Capacity Management: Efficiently assign workloads, monitor queues, and provide hands-on support during high-volume periods or staff absences.
• Strategic Coordination & Compliance
• Cross-Functional Liaison: Serve as the primary point of communication for off-site payment vendors and internal departments to ensure all mail items and transactions are accurately tracked.
• Performance Monitoring: Review metric dashboards to identify trends, monitor daily settlement reports, and escalate operational issues as needed to ensure timely resolution.
• Regulatory Adherence: Ensure strict compliance and confidentiality related to document retention schedules and sensitive financial data.

Requirements

• Prior experience in a financial services environment at a high level is required.
• Proven ability to lead and develop a team in a deadline-driven environment.
• Excellent attention to detail and time management skills.
• Exposure and background work with titles and lien releases, phone systems, and accounting functions.
• Mastery of Google Workspace (specifically Sheets and Drive).
• Strong organizational and communication skills, with the ability to effectively engage with external business partners.
• Comfortable working with sensitive financial and regulatory documents.
• Physical ability to lift and move packages for mail intake purposes.
• Flexibility: Ability to work occasional overtime, including business holidays, and adapt to changes in work-from-home/in-office schedules based on business needs.

Benefits

Additional Information

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co for more information. We are seeking a solution-oriented Supervisor, Servicing Operations (Monetary) to lead the team responsible for the critical financial of our servicing business. This role provides oversight for all monetary operations, including payment processing. The ideal candidate is a disciplined leader who views operational controls as a strategic tool for maintaining financial integrity. You should have a proven history of managing high-volume workflows, ensuring that every transaction-primarily check-based-is processed with precision and in strict adherence to compliance standards. As a key, you will ensure alignment between financial transactions and the customer account experience.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at octanelending? Share your experience