Supervisor, Vehicle Operations Support - Manheim Maryland VBS
External
Cox Automotive · Belcamp_mdFull-timeRemote2w ago
LeadershipSAFe
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Requirements
- Bachelor's degree in related field and 3+ years of related experience with at least 1-year experience in a management or lead role or BA/BS Degree with 3 years of professional experience.
- Ideally candidates will have successful completion of internal leadership training program or an equivalent combination of education and work-related experience.
- Safe drivers needed; valid driver's license required.
- Ability to foster productive and professional internal and external business relationships.
- Strong communication and interaction skills required.
- Effective time management, client service, and organizational skills required.
- Must possess a strong work ethic, ability to multi-task, and enjoy a fast paced, detail-oriented environment.
- Experience in the automobile industry or the auction business preferred.
- Experience developing training or managing a department in the automotive, rental/insurance industry, or virtual call center preferred.
- Proficient computer and software skills essential. AS400 experience preferred.
- Drug Testing
- Benefi
Benefits
Job Description***Block / Auction / Sale clerk with sale day auction experience highly preferred***PRIMARY DUTIES/KEY RESPONSIBILITESEstablish and maintain close working relationships and rapport with auction leadership and virtual block specialist team members.Collaborate with IT Field Technician for each location to ensure proper set up and function of the virtual block specialist and arrange for necessary equipment and backup systems.Coordinate and verify sales schedules, lane assignments, and proper staffing weekly to meet auction needs in accordance with time zones, daily/weekly overtime considerations, and auction circumstances.Manage regional scheduling of VBS while also collaborating with national scheduling center to allow cross region support.Virtual block specialist activities to fill in and also as part of regular schedule.Collaborate with auction leadership and virtual block specialist team members to identify issues, solve problems, improve and measure client experience.Responsible for recruiting, selecting, orienting, and virtual block specialist team members.Responsible for counselling and coaching team members as necessary.Plan, monitor, and provide regular formal and informal performance feedback and appraisals.Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective client service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.Effectively leads the team by setting an example in behavior, championing Cox Automotive values and ensuring that all employees are treated with respect.Enforce all company policies and procedures related to employee and customer conduct.Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.Partner with various market level support teams (i.e. HR, IT, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality client service and support.Perform other duties as assigned by leadershipHealth insuranceRemote work optionsFlexible schedule
Additional Information
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Vehicle Operations Support Management Level Supervisor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift Day
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