Client Advocate

Requirements

• The ideal candidate should be highly motivated with excellent communication and analytical skills. Within this role, you will build and maintain strategic relationships with existing clients through effective communication in a proactive, consultative and professional manner.
• You're a self-starter who can establish priorities, meet deadlines, and work independently in a remote/hybrid environment
• You have proven work experience as a Customer Success Manager or similar role
• You have excellent communication skills, including presentations and written documents
• You are a strong problem solver and work cross-functionally to deliver results.
• You quickly grasp new and complex topics and communicate them clearly.
• What You Will Get To Do:
• Customer Value Realization
• Spend time getting to know the client's business model and individual system needs
• Act in a consultative manner by offering creative solutions, and proactively identifying opportunities where we can deliver even greater value for our customers through our platform
• Pin point the root cause of problems, provide solutions, and own the relationship from start to finish
• Adoption and Client Retention
• Educate and train clients on rapidly changing software systems to drive adoption
• Troubleshoot platform specific and technology-based issues and work with internal teams to produce a resolution
• Be a Black Diamond power user in order to provide the most relevant and creative platform solutions
• Emotional Intelligence
• Have the ability to empathize and connect with clients
• Be approachable and display a selfless attitude towards others
• Don't be afraid to ask the "why" and continue to learn
• Build trust and transparency with your clients to strengthen the relationship they have to the business
• Collaboration
• Show a strong desire to work with others to solve internal issues and client problems
• Care about the success of teammates and help inspire and empower creative solutions
• Be a great team player that steps up to help others, and sees the positive in any situation
• Have fun!
• Celebrate with our Product & Development teams as they unveil updates to our platform
• Give back and get involved in the community by participating in various philanthropic opportunities and company events
• Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers .
• #LI-AL1

Benefits

Additional Information

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Job Description Client Advocate Locations : Jacksonville, FL | Hybrid | Remote Get To Know The Team: SS&C Advent, a leading provider of innovative software and services for the global investment management industry, is seeking a Client Advocate to join our industry-leading Black Diamond Service Team . In this role, you will join a dynamic team as an integral part of the day-to-day process of supporting our clients using our Black Diamond Wealth Platform™ solution. Like what you read? Then you may be a perfect candidate to join the company ranked #1 on the list of Best Places to Work in Jacksonville. Why You Will Love It Here! Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University

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