Fleet Dispatcher (Dallas Metroplex)

About the role

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world's first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation. The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations. As a Fleet Dispatcher in our Dallas/Fort Worth Operations, you are the real-time command center for our autonomous fleet and the Autonomous Vehicle Operators (AVOs) who manage them. This is a high-stakes, rapid-response role where your exceptional communication, organization, and problem-solving skills directly ensure the seamless execution of our daily routes. You will act as the central point of contact, navigating both routine logistics and unexpected, time-sensitive incidents. You must maintain clear, calm, and professional communications with AVOs, internal stakeholders, and clients to ensure every delivery is completed safely, accurately, and on time. Location: On-site at our Fort Worth, TX office / depot (Alliance Airport) Schedule: 12-hour shifts (Details will be discussed during the interview process)

Responsibilities

• You will serve as the crucial link between the autonomous fleet, human operators, and the customer base.
• Real-Time Fleet Coordination & Communication
• Lead Dispatch : Proactively dispatch and communicate daily shifts, assigned vehicles, and specific route instructions to Autonomous Vehicle Operators (AVOs).
• Route Execution: Monitor the real-time status of all dispatched vehicles and deliveries, prioritize tasks, and provide critical updates to AVOs and clients to maintain the delivery schedule.
• Rapid Response: Serve as the primary contact for all emergency and non-emergency inbound communications (via Slack, phone, and video calls), quickly assessing situations and providing solution-oriented guidance.
• Client Updates: Communicate delivery statuses, including any delays or changes, professionally and proactively to ensure customer satisfaction.
• Escalation Updates: Communicate urgent updates and resolutions to AVO Supervisors and Operations Management promptly and clearly.
• Monitoring, Tracking, and Compliance
• TMS Tracking: Continuously utilize TMS platform and fleet management software to track vehicle locations, freight progress, and estimated times of arrival for all relevant internal stakeholders.
• Process Compliance: Ensure all AVOs and drivers are strictly adhering to Gatik's operational procedures, safety protocols, and relevant regulatory compliance standards (DOT/FMCSA).
• Incident Logging: Accurately log all operational data, including schedules, delivery times, delays, communication logs, and escalating critical incidents to AVO Supervisors or Operations Management immediately.
• Data Management & Reporting
• Maintain Records: Track and organize all work requests, customer requests, completed tasks, and maintain accurate vehicle operator work records using internal systems.
• Generate Reports: Assist in running daily reports and compiling communication summaries on key metrics, operational events, and occurrences during your 12-hour shift.

Requirements

• Experience: 3+ years of proven, high-volume experience as a dispatcher in the transportation, fleet, shipping, or logistics industry. Knowledge and understanding of DOT/FMCSA regulations as they relate to Hours of Service and general compliance.
• Tech Savvy: Highly proficient with modern communication and logistics tools, including order management systems, dispatching software, TMS (Transportation Management System) and instant messaging platforms (e.g., Slack and Zoom).
• Soft Skills: Outstanding organizational skills, the ability to effectively multitask, and sound judgment for critical thinking and rapid decision-making under pressure.
• Communication: Excellent written and verbal communication skills, with the ability to convey complex information clearly and calmly to drivers, AVOs, and client personnel.
• Data Proficiency: Experience with fast, accurate data entry and a background in running reports or performing basic operational analytics.
• Required Availability: Must be able to work a full 12-hour shift, primarily on site

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