Policy Service Officer I

Responsibilities

• Ensure 100% regulatory compliance with laws and industry codes.
• Maintain good working relationships with stakeholders and clients.
• Process transactions and emails related to products, processes, and policies accurately.
• Provide personalised and quality service to meet customer expectations.
• Conduct training on policy issuance procedures and maintain documentation.
• Attend relevant training courses to maintain product and process knowledge.
• Handle policy issuance, renewals, and endorsements efficiently.
• Communicate effectively with stakeholders to resolve queries promptly.
• Conduct quality audit checks for processed policies.
• Manage dispatch of policy documentation and data upload accurately.
• Work Experience:
• Necessary Work Experience includes:
• Some relevant work experience.
• Preferred Work Experience includes:
• Call centre experience in insurance and/or banking industry with billing responsibilities.
• Increasing level of responsibility in call centre environment.
• Policy administration experience.
• Experience in BPO industry with shifting schedules.

Requirements

• Necessary Qualifications include:
• Tertiary Degree or equivalent combination of education and work experience.
• Preferred Qualifications include:
• Territory qualified.
• Vocational/Technical qualification or equivalent work experience.
• Global Disclaimer:
• US Only Disclaimer:
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
• Travel Frequency:
• Infrequent (approximately 1-4 trips annually)
• US Only - Physical Demands:
• Analytical Thinking, Critical Thinking, Data Entry, Data Quality, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Administration, Policy Compliance, Policy Management, Prioritization, Regulatory Compliance, Risk Assessments, Risk Management, Stakeholder Management
• How to Apply:
• To submit your application, click "Apply" and follow the step by step process.
• Equal Employment Opportunity:
• QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Additional Information

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to provide customer service and administrative support through email and phone calls, including handling policy documentation, work allocation, and resolving billing inquiries. This role involves following specific procedures to close out work requests, monitoring business inflow, and connecting callers to the appropriate personnel. Additionally, the role includes dispatching policy documents, answering customer and stakeholder questions, and supporting the Policy Admin Team with various administrative tasks.

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