Human Resources Service Center Representative

Requirements

• Experience using Workday or another HCM system
• Experience with case management tools
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Benefits

Additional Information

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Position Summary The HR Service Representative - Workday (Level 1) provides frontline HRIS production support, serving as the first point of contact for Workday-related inquiries. This role focuses on resolving routine issues, executing standard transactions, and ensuring timely, accurate service delivery in a high-volume environment. Essential Functions / Responsibilities Serve as first-line support for Workday HRIS inquiries from Team Members and managers Monitor, triage, and resolve incoming cases using the case management system Perform routine data maintenance and corrections while ensuring data integrity Provision and deprovision user access in accordance with security standards Escalate complex or non-standard issues to Level 2 or leadership as appropriate Maintain accurate case documentation and meet service level expectations Knowledge Of Core HR processes and basic HR data concepts Navigation and transactional use of Workday or similar HCM systems Case management workflows and service delivery fundamentals Data privacy, confidentiality, and access control principles Service level expectations in a shared services or HR operations environment Ability To Accurately process routine Workday transactions with strong attention to detail Troubleshoot and resolve standard inquiries using documented procedures Prioritize and manage a high volume of cases in a deadline-driven environment Communicate clearly and professionally with employees and managers Escalate issues appropriately while maintaining thorough documentation Education and/or Experience Requirements 1-3 years of experience in HR operations, HRIS support, or shared services Basic understanding of HR processes and data concepts Experience working in a high-volume, customer-focused environment Strong attention to detail and commitment to confidentiality

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