IT Operations Technical Specialist, Temporary Full-Time

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VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: "Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home." Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, "The freedom and flexibility can't be beat." Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us "I love the inclusive culture. I feel welcome and at home." View more comments from our clients and their family members. Pay Range Base Salary: $70,000- $87,000 (commensurate with experience) We are looking for: IT Operations Technical Specialist This is a contract position ending August 2027 . As IT Operations Technical Specialist at VHA Home HealthCare, you will provide hands‑on technical support and operational oversight for infrastructure platforms, cloud services, enterprise applications, and enterprise and healthcare system integrations, including ERP systems. You will ensure that systems and integrations supporting clinical, financial, and business operations remain stable, secure, and highly available. This position is responsible for day‑to‑day support of system integrations and data exchanges, including interfaces between ERP platforms, Electronic Medical Records (EMR), clinical systems, and third‑party vendor solutions. Responsibilities include monitoring interface and data‑flow health, troubleshooting integration issues, responding to incidents, and coordinating resolution across the Service Desk, Infrastructure, Cloud teams, and external vendors. In this position, you will play a key role in maintaining service continuity, data integrity, and reliable data exchanges, supporting vendor feeds, ERP‑to‑clinical system integrations, and controlled data migrations between systems. This role is operations‑focused, emphasizing technical support, issue resolution, and service delivery rather than application development or engineering. #LI-CF1 Key Areas of Accountability: The IT Operations Technical Specialist will be required to do the following tasks, but not limited to: Provide operational support and oversight for system integrations between enterprise and SaaS applications not owned by the Apps development team Monitor and support data flows, interfaces, APIs, and scheduled jobs to ensure reliable data exchange between systems Act as the primary point of escalation for integration failures, data mismatches, sync issues, and interface disruptions Investigate, triage, and resolve integration errors, alerts, and performance issues, working with vendors and internal teams as needed Support and execute data migrations and data transfers between systems, including pre migration checks, validation, reconciliation, and post migration issue resolution Maintain and update integration configurations, mappings, credentials, and connection settings (operational support only; no application development) Perform root cause analysis for integration and data flow incidents and implement corrective actions to prevent recurrence Document integration workflows, dependencies, known issues, and operational procedures Support change management activities related to integrations, including testing and production validation Manage and coordinate application-related incidents through ServiceNow Act as escalation point for application issues Work with support teams and vendors to resolve issues quickly Coordinate with Infra/Cloud teams during outages or issues Support system validation after maintenance or changes Ensure tickets are properly categorized and routed Contribute to knowledge articles and resolution documentation Help improve ticket data quality (Category/Subcategory alignment for reporting) Ensure access changes follow security and compliance requirements. Required Qualifications: College diploma or university degree in Information Technology, Computer Science, or a related field Minimum 5 years of experience in IT Operations, Infrastructure Support, Enterprise Applications, or Technical Consulting roles Proven experience providing hands‑on operational support for enterprise systems and system integrations in a production environment Working knowledge of healthcare integrations, including HL7 v2.x, FHIR concepts, and support of EMR/EHR systems and clinical vendor feeds Experience supporting ERP system integrations (e.g., Workday, SAP, Oracle, Dynamics) Practical experience with data exchanges and interfaces, including REST/SOAP APIs, SFTP, and scheduled/batch int

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