Director of Facilities and Operational Services

Responsibilities

• Responsibilities of the Director of Facilities & Operational Services include, but are not limited to:
• Strategic Operations Leadership
• Lead operational readiness planning across all KIPP Nashville schools to ensure successful launches and strong Day 1 execution
• Manage and oversee large-scale operational budgets across facilities, food services, technology, contracted services, and regional operational priorities
• Develop and implement region-wide operational systems, procedures, and standards across campuses
• Partner with school leaders and regional teams to drive operational excellence, compliance, and alignment
• Lead cross-functional operational planning tied to organizational growth priorities and regional initiatives
• Support and coach school-based operations leaders in facilities, compliance, vendor management, and operational systems to strengthen operational execution and alignment across campuses
• Food Service
• Manage food service operations across all 10 KIPP Nashville schools
• Maintain KIPP Nashville's status as a state-authorized School Food Authority
• Partner with the Tennessee Department of Education, district teams, and appropriate vendors to ensure high quality, fully compliant school nutrition programs
• Lead food service planning and operational readiness as schools continue expanding to full grade-level enrollment
• Support schools in implementing efficient systems for breakfast, lunch, snack distribution, and meal compliance
• Support schools in managing free/reduced-price meal eligibility applications and determinations
• Create systems to process family and staff payments for meals
• Execute RFPs and vendor selection processes for food service providers Facilities and Technology
• Facilities, Construction & Infrastructure
• Cast vision for KIPP-owned building management and long-term regional growth planning
• Develop and oversee preventative maintenance planning and capital improvement priorities
• Lead and oversee facilities construction projects, renovations, and campus improvements in partnership with Chief Financial Officer, regional leadership, school leaders, and external vendors
• Manage the building maintenance for each campus - including landlord relationships and negotiations and managing workflow between property managers, direct vendors, and school-based Directors of Operations
• Lead and oversee facilities construction projects, renovations, and campus improvements in partnership with Chief Financial Officer, regional leadership, school leaders, and external vendors
• Ensure existing facilities meet KIPP Nashville standard for cleanliness and security, and fire marshal compliance
• Lead the region-wide procurement process for the purchasing of required school and regional technology, furniture
• Support operational planning and execution for new school launches and expansion projects
• Vendor Management & Procurement
• Lead vendor procurement processes, contract negotiations, and vendor performance management
• Develop and oversee RFP processes for operational services including janitorial, food service, facilities, and technology
• Establish vendor accountability systems, service expectations, and operational performance metrics
• Lead region-wide procurement processes for school and regional operational needs, including furniture, technology, and facilities-related purchases
• Oversee janitorial services across all campuses to ensure cleanliness, compliance, and operational readiness standards are consistently met
• Oversee and support campus safety systems and operational security processes, including key and fob/ID access management, security camera systems, visitor management platforms, and coordination with security vendors
• Insurance & Risk Management
• Partner with the Chief Finance Officer and insurance broker to support KIPP Nashville's non-medical insurance needs, including property, liability, accident, umbrella, auto, and workers compensation coverage
• Facilitate insurance claims and requests as needed
• Train and support school and regional staff members on various aspects of insurance and risk management, including incident reporting, facilities use requests, and best practices around reviewing agreements
• Partner across functional teams to draft and implement policies and procedures that minimize risk in key areas (e.g., vendor management, field trips, volunteers), while ensuring a continuity of service for our schools and region
• Technology Oversight
• Oversee regional technology systems, infrastructure, device management, and operational technology planning
• Manage outsourced technology vendors and support the development and execution of annual and long-term IT pla

Benefits

Additional Information

Position Overview: The Director of Facilities & Operational Services plays a critical role in realizing our mission by setting the vision for key operational workstreams. The Director of Facilities & Operational Services is a member of the Operations Team, and reports to the Chief Operating Officer.

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