Care Operations Associate
External
Abby-care · BostonPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
We are looking for a high-empathy, execution-focused Care Operations Associate to serve as the primary operational anchor for families navigating our paid family caregiving platform. This role will be hybrid from our Braintree, Massachusetts office location. Reporting to the Regional Operations Lead, you will guide family caregivers from initial intake through training, onboarding, and ongoing care delivery. The ideal candidate possesses exceptional high-EQ, thrives in a fast-paced startup environment, and can effortlessly manage high-volume administrative workflows while providing a compassionate, "families-first" experience. You will translate complex state Medicaid enrollment requirements into seamless, stress-free steps for the families we serve. About you: Deeply action oriented, you excel in fast paced, dynamic environments. If you are excited about the opportunity to build something important and truly make an impact where it matters most, we'd love to hear from you.
Responsibilities
- Caregiver Onboarding & Care Coordination
- Own the end-to-end creation and assembly of caregiver Approval Packages; proactively collaborate with the clinical team to navigate next-steps and communication workflows if a package is denied by state payers.
- Operational Compliance Management
- Coordinate the collection, verification, and tracking of critical employment documentation, state-mandated background checks, and Electronic Visit Verification (EVV) setups.
- Cross-Functional Collaboration
- Partner closely with our Clinical and Nursing teams to ensure family training schedules, care plans, and administrative documentation perfectly align with state Medicaid guidelines.
- Coordinate directly with internal Nursing Leads to align and schedule Start of Care (SOC) assessments for family caregivers.
- Data Integrity & Workflow Optimization
- Maintain meticulous records within our CRM/platform to track onboarding KPIs, identify operational bottlenecks, and actively suggest tech-enabled workflow improvements.
- Incident Resolution & Support
- Serve as the first line of contact for operational troubleshooting, resolving compliance gaps, payroll documentation errors, or platform utilization issues with urgency and precision.
- The Requirements
- Bachelor's degree in Healthcare Administration, Business Operations, Public Health, or a related field preferred.
- Minimum of 1+ years of experience in a fast-paced tech startup, customer operations, or high-volume account coordination environment.
- Familiarity with Medicaid, Home Health Agency (HHA) basic documentation standards, or Electronic Visit Verification (EVV) platforms is preferred.
- Tech-forward mindset with experience utilizing modern CRMs, ticketing systems, or electronic health records (EHR).
- High emotional intelligence (EQ), exceptional organization skills, and a true passion for mission-driven work.
Benefits
Additional Information
About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at abby-care? Share your experience