Money Adviser Business Debtline
External
Money Advice Trust · Birmingham, UKPrepare for this interview
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About the role
At Money Advice Trust, we believe everyone deserves clear, practical and non-judgemental support, no matter their circumstances. We're looking for Money Advisers to join our Business Debtline team, helping self-employed people and small businesses navigate complex financial challenges and find sustainable solutions. Full training will be provided! As a Business Debtline Adviser, you'll provide tailored, specialist debt advice across a range of channels, supporting clients through often difficult and emotional situations. You'll explain options clearly, empower clients to make informed decisions, and deliver a high-quality, compliant service. This is a meaningful and rewarding role where you'll make a real impact every day.
Responsibilities
- You'll be responsible for:
- Providing specialist debt advice to self-employed individuals and small businesses via phone,email and digital channels
- Listening carefully to clients and communicating in a supportive,empathetic and non-judgemental way
- Identifying appropriate debt solutions such as Debt Management Plans, DROs and IVAs, ensuring regulatory compliance
- Explaining complex financial information clearly to a non-technical audience
- Maintaining accurate client records and completing administration to a high standard
- Collaborating with colleagues and contributing to team performance and service improvement
- Acting as a professional ambassador for the Money Advice Trust in all interactions
Requirements
- We're looking for people who are passionate about helping others and who can stay calm, organised and professional in a fast-paced environment.
- You'll bring:
- Strong communication skills, both written and verbal
- The ability to explain complex information in a clear and simple way
- A compassionate, client-focused and non-judgemental approach
- Good IT skills (e.g. Word, Excel, Outlook, Teams, Zoom)
- Strong organisational skills and the ability to manage workload effectively
- The ability to work collaboratively as part of a team
- Resilience and emotional awareness when supporting clients in challenging situations
- Experience in customer service or advice roles is helpful but not essential. If you're motivated to learn and make a difference, we'd love to hear from you.
- Training and Support:
- We'll fully support you to build your knowledge and confidence in the role.
- Comprehensive initial training (full-time, on site, 9am-5pm for approximately 11 weeks)
- Ongoing coaching, quality feedback and development support
- Continuous learning to keep up to date with legislation and best practice
- We're looking for people who are curious, committed to learning, and motivated to grow in a rewarding role.
Benefits
Additional Information
Job Description Money Adviser - Business Debtline Salary: £37,645 per annum (inclusive of shift allowance) + excellent benefits Location: Birmingham (predominantly remote with some on-site attendance. Initial training will be mandatory on site in our offices at Fiveways, Birmingham) Contract: Permanent, full time Hours: Rota basis between 9am-8pm, Monday-Friday (training hours 9am-5pm) Start date: 1 September 2026 Closing date: 21 June 2026 Business Debtline is a free, independent debt advice service for the self-employed and small businesses. The Money Advice Trust is a national charity dedicated to helping people overcome financial difficulty and prevent problem debt.
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