Home and Community Support Services Program Manager

Requirements

• Preferred candidates will ALSO have:
• Demonstrated leadership skills, and collaboration both internally and externally
• Ability to meet deadlines, including demonstrated organizational skills
• Knowledge of HCSS programs, settings, and systems
• Knowledge of investigation methods and techniques
• Thinking about applying?
• Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
• Agency information:
• The mission of the Division of Licensing and Certification (DLC) is to ensure that Maine's citizens receive quality and effective health care and social services by developing and applying regulatory standards that help people have safe and appropriate outcomes.
• Application Information:
• For additional information about this position please contact Heather Hyatt, Associate Director at Heather.Hyatt@Maine.gov
• Please submit all documents or files in PDF or Word format.
• To request a paper application, please contact Mandy.Hernandez@Maine.gov
• Benefits of working for the State of Maine:
• No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiu

Benefits

Additional Information

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State. . Department of Health and Human Services (DHHS) Social Services Program Manager Opening Date: June 24, 2026 Closing Date: July 8, 2026 Job Class Code: 5094 Grade: 28 (Supervisory) Salary: $64,334.40 - $91,332.80 per year* *This is inclusive of a 1.00% recruitment and retention stipend Position Number: 20002-4757 Location: Augusta This position allows for partial telework with management approval . Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. Core Responsibilities: This position directs and oversees the day-to-day licensing, survey, and complaint investigation activities of the Home and Community Support Service (HCSS) program. Responsibilities include working with key stakeholders at the State and national level to ensure program requirements are congruent with other state and national standards for quality and safety. This position helps to develop and implement policies and initiatives in support of agency goals and objectives. This position may supervise a combination of professional, technical, and clerical staff. This position also: - Monitors the HCSS complaint process to ensure appropriate triaging and assignment of complaints. - Evaluates and counsels staff regarding work performance and identifies training needs for assigned staff. - Reviews written documentation of survey and supervisory staff - Establishes goals for the HCSS program and implements steps to achieve goals - Ensures consistency regarding regulatory interpretation and survey process among team members - Participates in the development and ongoing review of the annual budget for the program - Develops performance improvement initiatives and standard operating procedures and engages in strategic planning for the HCSS program - Participates in rule revision and development for the HCSS program - Coordinates with DHHS offices regarding HCSS programs and requirements

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at maine? Share your experience