Assistant Manager -Customer service & B2B Inventory

Requirements

• 6-10 experience in supply chain management.
• Any Graduate as educational qualification, MBA is desirable
• Excellent knowledge of warehouse operations
• Good knowledge of MS excels and SAP system
• Strong verbal communication skills
• Excellent verbal communication skills
• Strong problem solving and interpersonal skills
• Customer service orientation

Benefits

Additional Information

Role Summary: A B2B Enterprise executive is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services. A CRM Executive is responsible for managing customer relationships, resolving queries and ensuring effective communication with customers to enhance satisfaction and retention. Roles and Responsibility: Handling Inbound/Outbound customer calls, resolving complaints, and answering service queries. Track customer interactions and follow-ups. Bridge the gap between company and West Bengal, Jharkhand, Northeast, Odisha & Bihar customers(DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies Coordinate with Warehouse/Transportation/Planning team and resolve customer/sales queries Experience in processing orders for variety of products in a timely and accurate manner Maintain B2B enterprise minimum stock level at Kolkata DC and Patna DCs in coordination with planning team Monitor end-to-end B2B enterprise orders fulfilment to ensure accuracy and timely completeness Monitor OTIF and drive for improvement Timely resolution of customer complaints and discrepancies

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Company Intel

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