Investigations Manager

About the role

As Investigations Manager you will be key to AQA meeting its regulatory obligations to deliver a prompt and compliant investigatory malpractice and appeals service by line managing a team of trained investigators. You will drive high performance through your commitment to AQA's performance, learning and development approaches and by modelling best practice in AQA's behaviours and leadership habits.The Investigations Manager will be res

Responsibilities

• In this role, you will lead a team of around 10 experienced investigators and support officers and oversee the delivery of malpractice and appeals casework from start to finish.
• You will:
• Lead and support a team to deliver high-quality investigations work
• Oversee complex and high-profile cases, including emerging case types such as cyber-related incidents
• Use data and performance measures to track progress and keep cases moving
• Act as a point of advice and escalation for your team
• Represent AQA in appeals hearings, including with external bodies
• Work with colleagues across AQA and the wider sector to improve how we operate
• Help shape better ways of working through continuous improvement
• You will also build a positive team environment, support development, and lead through change.
• What's in it for you?
• You will do meaningful work that supports fairness in the education system. You will lead and develop a capable, specialist team and will work on complex and high-profile cases

Requirements

• This role could suit you if you enjoy leading in a fast-paced environment and making clear, confident decisions.
• We are looking for someone who brings:
• Experience leading and developing a team
• A background in investigations, ideally in a regulated, legal, policing or education setting
• Comfortable making decisions and taking responsibility
• Experience managing delivery using data and performance measures
• Strong communication skills, including writing guidance and presenting in formal settings
• A focus on continuous improvement and learning
• Experience of cyber-related investigations would be useful but not essential.
• Application Process
• To apply, please upload your most recent CV with a cover letter to outline your motivation and suitability for this Investigations Manager role and answer the application questions.
• Applications will close at 23:59 on Sunday 21 June 2026
• Interviews will be in person in the Manchester office in the week beginning 29 June
• Diversity and Inclusion
• All applications will be read by a human and responded to in writing
• #MCRE
• #LI-FH1
• Recruitment Agencies
• We have a preferred supplier list (PSL) in place.
• Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
• Full Job Description

Benefits

Additional Information

At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK , we mark over 10 million exam papers each year and it's our people who make this happen. Investigations Manager Permanent Manchester: £64,000 - £72,000 Hybrid working Make your mark on fairness in education You want a role where your decisions matter; where you can lead a skilled team, handle complex cases, and protect the integrity of something important. As the Investigations Manager at AQA, you will play a key role in making sure investigations and appeals are handled fairly, consistently and in line with our regulatory responsibilities.

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