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Customer Care Specialist HU

External
rohlik logoRohlik · Budapest, Hungary
Full-timeOn-site1w ago
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Responsibilities

  • Communicate with customers through email, phone and chat (inbound and outbound)
  • Resolve requests such as delivery time/address changes, item modifications, or contact detail updates
  • Help customers when something goes wrong - late orders, delivery issues, complaints
  • Provide accurate information about products and services
  • Capture customer feedback and share it to improve our service
  • Use your authority to compensate complaints with credits within defined limits
  • Contribute to a positive team atmosphere - Customer Care is a team sport

Requirements

  • Experience from customer service or customer-facing roles
  • Hungarian is a must (advanced level) - written and spoken
  • English is needed (written and spoken)
  • Strong communication skills and a naturally customer-oriented approach
  • Stress resilience and the ability to handle conflict situations calmly
  • Quick learner, comfortable with basic tools (Google Workspace)
  • You can think outside the box and find the best solution for the customer
  • Willingness to work in shifts is required , the role includes working on weekends

Benefits

Fair pay - competitive fixed salary, no politics or hidden bonuses.Good food every day - free fruit, snacks, coffee & soft drinks, plus Kifli Premium Membership with 10% cashback on every purchase.Life, not just work - unlimited paid vacation to recharge when you need it.Real growth - Kifli is growing fast, and so can you. Take ownership, learn, and make an impact every day.Recognition & team spirit - your work is seen and appreciated; we celebrate together, from warehouse to HQ.Dog Friendly OfficeMovement & well-being - stay active with company challenges and use your SZÉP card for health, leisure, or food benefits.Little extras - free parking, supportive colleagues, and a friendly, down-to-earth team culture.#KifliHealth insurancePaid time offPerformance bonus

Additional Information

At Kifli , Customer Care is one of the reasons we're a love brand . Customers regularly praise our service on social media - because we're fast, human, and we actually care. As a Customer Care Specialist , you'll be on the front line of that experience. You'll help customers via phone, email and chat , handle the more complex situations (including cases AI can't solve), and make sure every interaction ends with a customer who feels heard and helped. Why this role is exciting You'll represent a brand known for exceptional customer service - and help set the standard every day. You'll work with real people and real situations - problem-solving, not scripts. You'll handle both inbound and outbound communication, not just replies. You'll join a team that supports each other and takes pride in doing things properly.

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