Customer Service Representative

Responsibilities

• You will be part of the sales operations team, working closely with both internal stakeholders and customers to ensure efficient order management and excellent service delivery across the Scandinavian market.
• Manage and process customer orders, including registration, follow-up, and updates.
• Monitor product availability and support the order fulfillment process.
• Handle customer inquiries, claims, and credit or debit notes.
• Communicate proactively with customers regarding orders, deliveries, and issues.
• Support invoicing, back-order tracking, and order data accuracy.
• Maintain customer and product data, ensuring high-quality information in systems.
• Coordinate logistics and track deliveries together with partners
• Collaborate with sales, supply chain, and other internal teams to improve processes and customer experience.

Requirements

• You are a customer-focused professional with strong organizational skills and a proactive mindset. You enjoy working both independently and as part of a team, and you are comfortable handling multiple tasks in a fast-paced environment.
• Previous experience in customer service, sales support, or a similar role.
• Understanding of order management and logistics processes.
• Experience working with ERP systems; SAP is an advantage.
• Strong communication skills and ability to build relationships with stakeholders.
• Structured way of working with attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Fluent in English and Norwegian; additional Scandinavian language skills are a plus.
• START YOUR JOURNEY AT FISKARS GROUP
• We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV in English today.
• We are committed to protecting your personal data, so we only accept applications through our career website.
• #LI-VC1
• Last day of application:
• 2026-06-16
• *****
• At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:
• Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
• Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.
• Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.
• Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.
• Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
• Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
• Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
• Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.
• Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to provi

Benefits

Additional Information

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! FISKARS Customer Service Representative OUR ROLE We are looking for a Customer Service Representative to join our team and support our customers across Scandinavia. In this role, you will be the first point of contact for our customers, helping to ensure a smooth and positive experience from order placement to delivery. You will play a key role in managing customer orders, resolving issues, and supporting our sales and supply chain teams. If you enjoy working in a dynamic environment and value collaboration, problem-solving, and delivering high-quality service, this could be a great opportunity for you. This position is based in Oslo, Norway and reports to the Sales Operations Manager, Scandinavia. The role is full-time and follows a hybrid working model. WHAT YOU'LL DO AT FISKARS

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