Intake & Outreach Manager (Registered Nurse)

Requirements

• Active California RN license in good standing.
• 2+ years of clinical nursing experience (geriatrics, primary care, home health, SNF, hospital case management, or similar).
• 1+ year of experience leading, training, or supervising staff (formal or informal).
• Strong assessment, triage, and care coordination skills.
• Experience communicating with older adults and caregivers across diverse backgrounds; commitment to person-centered, culturally responsive care.
• Proficiency with documentation systems (EHR/CRM) and strong organizational skills.
• Current BLS certification (or ability to obtain within an established timeframe).
• Valid driver's license and ability to travel for home visits (as required).
• Languages: Ability to speak and/or write in Cantonese and/or Mandarin.
• Core competencies
• Excellent communication (verbal/written) and follow-through
• Ability to manage multiple intakes simultaneously with strong prioritization
• Comfort navigating ambiguity in a startup environment and improving processes
• Strong attention to detail and compliance mindset
• Collaborative, service-oriented approach with IDT partner

Additional Information

Imagine a center where our seniors can receive transformative health care that will allow them to age at home and in their communities. At Asian Health Services, we recognize that so many of our elderly patients continue to struggle to get the care they need because of challenges that go beyond the walls of the clinic. To address these gaps, we've found a solution and model of care that integrates the quality care our elders receive at our health center with the most comprehensive support system, like transportation, culturally-inclusive meals, and social activities, our elders deserve. We are building a Program of All-Inclusive Care for the Elderly (PACE) to bring life-changing, culturally competent care to low-income seniors-supporting them as they age safely and with dignity, right in their communities. Based on the PACE model, SpringLight Health will offer coordinated medical care, transportation, meals, social activities, medication management, and caregiver support-all tailored to each individual's needs. Learn more by visiting our website here. Job Summary: The Intake / Outreach Manager, RN is responsible for overseeing the clinical intake and enrollment coordination function for prospective PACE participants-from referral through enrollment-ensuring timely, accurate, and compliant completion of required screenings, assessments, documentation, and interdisciplinary decision-making. This role leads and supports Intake Coordinator(s) and serves as a senior clinical point of contact for referral sources, prospective participants, and caregivers during intake. The manager partners closely with the Interdisciplinary Team (IDT), eligibility/enrollment staff, and contracted/community providers to support a smooth transition into PACE services and to continuously improve intake workflows and performance. Note: 1.0 FTE equals 40 hours per week.

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