Global HR Services Adviser

About the role

Reporting to the Global HR Services Manager, the Global HR Services Adviser delivers end-to-end global onboarding support across 13 countries spanning the UK, EMEA, APAC and the Americas, from offer through to day one. This includes contract production, vetting and Workday hire activity. The role ensures a seamless, compliant and colleague-focused experience for candidates and hiring managers, while supporting consistent global HR processes. The successful candidate will be proactive, curious and improvement-focused, with flexibility to support wider HR transactional services as business needs evolve.

Responsibilities

• Own the end-to-end delivery of onboarding transaction support from offer through to day one, including contract generation, pre-employment vetting, and hire activity within Workday.
• Act as a key point of contact for candidates and hiring managers throughout the onboarding process, proactively providing timely updates, guidance and support to ensure a positive experience.
• Proactively monitor onboarding progress, identifying and resolving issues or delays, and ensuring all activities are completed within agreed timelines.
• Identify and escalate complex or high-risk queries appropriately, ensuring clear ownership and effective resolution.
• Provide support across other HR transactional services where required, demonstrating flexibility to meet changing business needs and volumes.
• Continuously review onboarding processes, proactively questioning and constructively challenging existing ways of working, and driving improvements to enhance efficiency, compliance, and candidate/colleague experience, while ensuring adherence to regional legal and regulatory requirements
• Build and maintain strong knowledge of onboarding, vetting and Workday best practices, applying this to improve service delivery.
• Support the development of guidance materials, training and process
• Monitor performance against SLAs, ensuring delivery is aligned to agreed scope, quality standards and timelines.
• About the Candidate:
• Strong experience within recruitment, onboarding or HR operations, with a clear understanding of the end-to-end hiring lifecycle.
• A proactive, colleague-focused mindset, with a drive to deliver an excellent candidate and manager experience.
• A curious and questioning approach, with the confidence to challenge processes and identify opportunities for continuous improvement.
• Strong attention to detail and ability to manage high volumes of transactional activity with accuracy.
• Confidence in navigating and processing transactions within Workday (or similar HR systems).
• Ability to interpret and apply policies, procedures and compliance requirements appropriately,
• We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to s

Benefits

Additional Information

Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Department Aberdeen's Human Resources function is globally led by Tracey Hahn, our Chief People Officer (CPO) and has a vision that positions our Culture and Talent as a market differentiator. The HR function has a lead role to play in making our brand meaningful for colleagues. This encompasses creating the right culture, development opportunities, remuneration principles and organisational structures to attract, reward, retain, develop, and successfully deploy a high-calibre, impactful, diverse, and inclusive workforce.

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