Pullman Touch Agent
External
Accorhotel · Bandung, IndonesiaFull-timeOn-site2w ago
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Responsibilities
- Consistently offer exceptional, friendly and engaging service
- Receives guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services.
- Provides information about hotel services to guests.
- Must be polite and courteous while answering the phone.
- Handle every query in a polite and courteous manner and exceed guest expectations Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Your experience and skills include:
- Guest focused personality is essential
- experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
Benefits
Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Additional Information
Pullman Touch Agent You initiate a remarkable guest journey from the very first hello. As a Pullman Touch Agent Hospitality Specialist, you'll extend a warm welcome to our guests and embody the exceptional experience they anticipate when they connect with us over the phone!
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