Change Manager

Responsibilities

• Lead end-to-end change activities, including change strategy, planning, delivery and adoption
• Develop change management plans, business readiness activities and transition approaches
• Conduct stakeholder impact assessments, identify change risks and develop mitigation plans
• Drive stakeholder engagement across business, technology and operational teams
• Develop communication, training and adoption strategies to support successful implementation
• Facilitate workshops, leadership alignment sessions and business engagement activities
• Partner closely with Program Managers, Delivery Leads, SMEs and business stakeholders
• Support operational readiness and embed new ways of working
• Track adoption outcomes and provide reporting and insights to program leadership
• Join a high-impact transformation program and play a key role in delivering meaningful organisational change.
• 6-10 years' overall experience, with 3+ years' experience enabling organisational change across customer and employee channels
• Proven experience leading end-to-end change strategy, impact assessment and delivery for complex initiatives
• Experience working across both business and technology delivery teams
• Strong stakeholder management, communication and influencing skills
• Experience operating within complex enterprise environments with multiple stakeholders
• Strong capability across business readiness, communications and training activities
• Ability to operate effectively in fast-paced, evolving delivery environments
• Change management certification such as Prosci, ADKAR, or equivalent is highly desirable
• Industry experience:
• Telecommunications experience highly desirable
• Alternatively, experience in a complex and regulated industry such as financial services, FMCG, or similar environments
• Why join us:
• At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
• Agencies:
• Work rights and background checks:
• To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

Benefits

Additional Information

Full-time contract (initial 6 months, likely extension) Location: Sydney Working model: Hybrid - 3 days per week in office (Tuesday-Thursday) We are seeking an experienced Organisation Change Manager to support a critical Scams Prevention Program within a Security & Risk environment. This role will lead end-to-end organisational change activities, developing and executing change strategies, driving business readiness, and enabling successful adoption across a complex transformation program.

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Company Intel

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