UG Product Support Technician

Responsibilities

• Execute maintenance, troubleshooting, and repairs on equipment (including 2nd line support root cause analysis)
• Perform system adjustments, commissioning, and product testing
• Support new product introductions, upgrades, and ramp-down of legacy equipment
• Provide aftermarket technical support to customers and internal stakeholders
• Collect and report technical feedback to improve products and processes
• Contribute to operational readiness and large project execution
• Deliver technical training, coaching, and knowledge transfer
• Identify recurring issues and proactively develop solutions
• Ensure compliance with Sandvik SHEQ standards, safety policies, and applicable regulations
• Identify and report unsafe practices and promote a strong safety culture
• Business and customer focus
• Build and maintain strong customer relationships through quality service delivery
• Identify service improvement opportunities and support business growth
• Collaborate with internal teams (Sales, Parts & Services, Projects) to optimise customer outcomes
• Your profile
• Diploma or Trade Certificate in Engineering or a related field
• 4-6+ years' experience in mining equipment maintenance (surface or underground)
• Experience with Sandvik or similar OEM equipment is an advantage
• Strong mechanical and/or auto-electrical knowledge
• Ability to read technical drawings and troubleshoot equipment issues
• Good computer skills and reporting ability
• Fluency in English and French
• Core competencies
• Strong problem-solving and analytical skills
• Hands-on technical expertise and attention to detail
• Effective communication and teamwork
• Customer-oriented mindset
• Strong commitment to safety, quality, and continuous improvement
• A glimpse of our culture
• At Sandvik, we believe that diversity of experience, perspective, and background will lead to a better environment for our employees, our business, and, in turn, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.
• Want to be part of our organisation?
• If you are committed to innovation, customer satisfaction, and excellence in safety, we encourage you to apply online at www.home.sandvik/careers by 29 June 2026. Job Req. ID # R0093247
• Contact information
• For further information about this position, please contact:
• Human Resources: +243 973731776
• Date limite: 29 June 2026
• Réquisition numéro: R0093247

Additional Information

PRODUCT SUPPORT TECHNICIAN (Kamoa site) Sandvik DRC Services is a Sales Unit based in Lubumbashi within Sandvik Mining and Rock Solutions, a Business Area and a leading supplier of equipment, tools, services, and support for the mining industry. We also provide solutions and expertise across a wide range of applications, including rock drilling, rock cutting, loading and hauling, tunnelling, and quarrying. We operate sustainably and responsibly. To achieve this, we always act in accordance with our high ethical standards, putting safety first and always showing respect for the environment and the communities in which we operate Your mission As a Technician, you will be responsible for performing maintenance, repairs, inspections, and commissioning activities on Sandvik equipment, both in the workshop and at customer sites. You will deliver high-quality technical support with a strong customer focus, ensuring operational reliability and continuous improvement.

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