Senior Engagement Manager

About the role

As a Senior Engagement Manager at Neo4j, you will be the strategic delivery lead steering our enterprise customers from technical vision to real-world deployment. Operating within our Professional Services organisation, you will champion the implementation of Neo4j's industry-leading graph solutions, utilising agile, traditional, and hybrid delivery methodologies. This is a highly collaborative, technical leadership role where you will partner closely with customers, Sales, Pre-Sales Engineering, and cross-functional teams to deliver complex, high-value data initiatives on time and within budget. You will sit at the epicenter of our delivery engine, managing multi-disciplinary, multi-location teams (onshore, offshore, and partners) to unlock the business value of connections and relationships in enterprise data. Whether unearthing insights for GenAI/GraphRAG architectures, fraud detection, or knowledge graphs, you will serve as a trusted partner to mid-to-senior level customer stakeholders. You will balance rigorous project management standards with an entrepreneurial mindset, driving customer satisfaction while identifying strategic expansion and up-sell opportunities.

Responsibilities

• Lead multiple concurrent enterprise engagements, orchestrating onshore, offshore, and partner delivery resources to ensure successful execution within defined scope, timeline, and financial constraints.
• Partner closely with Sales and Pre-Sales Engineering during the pre-sales pipeline phase to contribute to statements of work (SOWs), define delivery plans, construct level-of-effort (LOE) estimations, and establish risk assessments.
• Co-lead regional resource planning sessions, managing talent allocation, project margin health, and corporate compliance guidelines through our PSA tool (Certinia).
• Deliver comprehensive project health dashboards, status reports, and key performance indicators (KPIs) to internal and client stakeholders, proactively identifying and mitigating integration and environment complexities.
• Foster a culture of knowledge sharing and solutions-oriented leadership; actively identify downstream up-sell and

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent practical experience).
• 5 years of experience autonomously managing mid-to-large, complex software implementation projects or technical enterprise engagements.
• Proven track record of managing and developing matrixed consulting teams and cultivating deep technical relationships with mid-to-senior customer stakeholders.
• Experience creating, maintaining, and presenting complex project governance artifacts, including Jira backlogs, risk assessments, financial margin analyses, and delivery schedules.
• Solid familiarity with Professional Services Automation (PSA) tools (e.g., Certinia/FinancialForce) for resource forecasting, utilisation tracking, and project financial governance.
• Excellent analytical, problem-solving, and cross-functional communication skills across technical and business stakeholders.
• PMP, Agile/Scrum Master, or equivalent project management certifications.
• 2+ years of experience working in an Engagement Management or Project Management capacity specifically within a vendor Professional Services organisation.
• Experience managing big data, analytics, or database infrastructure projects-ideally involving Graph technology (Neo4j), NoSQL/Relational systems (MongoDB, Couchbase, Teradata), or modern data platforms (Snowflake, Databricks).
• Direct experience managing project deployments on major cloud ecosystems (AWS, Microsoft Azure, or Google Cloud Platform).
• Deep domain vertical expertise within Financial Services, Life Sciences, Manufacturing, or High-Tech sectors.

Benefits

Additional Information

About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world's largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we're disrupting how organizations leverage their data to innovate and stay competitive.

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