Global Technical Support Director

Requirements

• 10+ years of experience in post-sale customer-facing roles, with at least 5+ years in a managerial position managing a global or multi-regional team.
• Strong technical background and knowledge in RF and networking technologies (hands-on).
• Significant leadership experience in Customer Support and Training is required. Deep exposure to and strategic understanding of the other domain is essential. Proven experience managing both functions is a strong plus.
• Experience in a fast-paced, multi-disciplinary technology company (with a mix of hardware, software, or services) is essential.
• Strong familiarity with support and learning technologies (LMS, Ticketing Systems, Knowledge Management).
• A bachelor's degree is required; an MBA or other advanced degree in a relevant field is highly preferred.

Additional Information

At D-Fend Solutions, our people are our greatest strength - and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats. As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones - with precision and reliability. Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. We're proud of our cutting-edge technology, our global reach, and the impact we make in securing the skies. We're seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment - those who want to be part of the next generation of airspace security innovation. Join D-Fend Solutions and help make the world a safer place. Become a D-Fender! Work with the world's leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.

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