Manager, Transformation Operations

About the role

Horizon Next is one of the industry's most innovative and data-driven marketing organizations and sits at the intersection of three constantly changing landscapes: people, data, and media. Our business provides strategic leadership to accelerate growth for our clients through brand strategy, media planning and investment, and best in class analytics across all channels. As the leader in innovative business solutions, we are always pushing ourselves to understand what's next: our next innovation, our next advancement in analytics, the market's next media evolution, and your next breakthrough idea. Horizon Next operates with the single goal that tomorrow must outperform today. At Horizon Next, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe and empowered. We value YOU and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together. Our simple recipe for success? We hire talented people (thinkers, doers, dreamers, makers), challenge them and give them every opportunity to grow.

Responsibilities

• Project & Pilot Execution (50%):
• Manage the day-to-day execution of individual pilot projects, ensuring they stay on track, on time, and on budget.
• Run the project kickoff process, including the intake of new partner information, coordination of legal routing, and setup of project plans.
• Function as a dedicated project manager, driving the progress of pilots through all appropriate phases of implementation and testing.
• Coordinate internal and external meetings.
• Work closely with various internal stakeholders.
• Develop and manage project plans.
• Prepare and maintain user documentation, process guides and training material.
• Understands business and technical objectives of a project.
• Create project work plans identifying when tasks will be performed and clearly communicate expectations to team members and stakeholders.
• Stakeholder Coordination & Support (30%):
• Act as the primary day-to-day point of contact for internal teams involved in pilots, providing on-the-ground support.
• Resolve immediate issues and roadblocks to ensure adherence to new processes and timelines.
• Facilitate communication and collaboration between team members (internal and external) working on transformation projects.
• Route work between all responsible people in all stages of implementation.
• Coordinate testing, end user training, and deployment phases of projects.
• Knowledge Management & Documentation (20%):
• Diligently document all project activities, processes, and outcomes.
• Document feedback from training session, discovery sessions and meeting.
• Create and maintain a central repository of learnings, findings, and results from pilots.
• Supply the Director with well-documented information to be used in the creation of case studies and the refinement of operational playbooks.
• Create visualization diagrams for existing and proposed workflows.
• Create project plans and manage the projects.
• Helpful Technical Skills
• Project Management Software:
• Proficiency in modern project management and workflow tools is essential.
• Experience with platforms like Jira, Asana, Monday.com, or Smartsheet is highly desirable for tracking tasks, managing timelines, and reporting on project status.
• Collaboration & Documentation Platforms:
• Experience using collaboration hubs like Microsoft Teams or Slack for daily communication, and documentation platforms like Confluence for creating and maintaining a central knowledge base for project learnings and playbooks.
• Data & Reporting Tools:
• While deep analysis isn't the core function, familiarity with data and reporting is crucial.
• Proficiency in Microsoft Excel or Google Sheets for data manipulation and tracking is a must.
• Experience with data visualization tools like Tableau or Google Data Studio would be a significant advantage.
• Ad Tech / MarTech Familiarity:
• A foundational understanding of the digital marketing and advertising technology landscape is a strong plus.
• This includes familiarity with concepts like DMPs, DSPs, ad servers, and analytics platforms, as it will enable more effective communication with the teams and partners involved in the pilots.

Requirements

• Ability to self-manage and prioritize work, demonstrate excellent organizational skills
• A critical thinker with the ability to put together a proposal factoring available tools and required outcomes
• A problem solver with the ability to determine the root cause of an issue
• A diplomat who can work with a host of stakeholders
• An independent worker with strong time management and organization skills
• Solid interpersonal communications skills. The ability to listen, clarify unfamiliar concepts and interpret client needs; communicate client needs to developers, vendors, managers, and team members
• Demonstrated relationship building skills both

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