Quality Processes Specialist II

Responsibilities

• 20-25% Participates in managing non-conformance issues, customer complaint resolution, and the close-the-loop process.
• 15-20% Manages CSC Strategic Product Audit Program.
• 10-15% Ensures the following of product performance standards, through Upstream Product Risk assessment process.
• 10-15% Validates bulk reproducibility of the style, and addresses potential failures caused due to design/engineering, raw materials, and manufacturing process.
• 5-10% Supports the QFI and VQE Empowerment programs at a factory level.
• 5% Ensures brand/region expectations are met.
• 5% Delivers Quality Readiness at a style level through an efficient VQE program.
• 5% Collaborates with internal stakeholders and design quality processes within Regional LO to enable best-in-class manufacturing.
• 5% Performs other duties as assigned.
• Additional Requirements:
• Bachelor's degree, applicable certification or equivalent experience.
• Typically requires 2-4 years of professional experience, and general proficiency with tools, systems, and procedures required to accomplish the job.
• Travel: Substantial - 50%
• Work Schedule: Standard Hours
• Career Band: Professional
• Criteria & Management Requirements:
• Problem Solving: Solves a variety of problems that may be somewhat difficult and varied in nature. Consults with staff members on more complex issues.
• Decisions: Exercises judgment within defined parameters to make decisions on tasks with limited scope or complexity. Receives moderate level of guidance and direction on complex tasks.
• Knowledge: Working knowledge of the principles, practices and concepts within own job discipline; has broadened capability through practical experience in applying theories.
• Business Acumen: Understands key business drivers; demonstrates knowledge of the organization and processes; uses this understanding to accomplish their own work.
• Communication & Influence: Explains and simplifies complex information to others; leads the coordination of information to ensure ongoing process or program execution.
• Impact: Impact is typically limited to the department.
• Leadership: No supervisory responsibilities.
• Good to have:
• Outerwear product experience.
• Industrial engineering experience
• Work Environment: Typical Office
• Other Work Environment Requirements:
• Typical Office: Operates in a typical office environment, routinely uses computer and other standard office equipment.
• Other Physical Requirements:
• Typical Office: Generally sedentary for prolonged periods, may occasionally require ability to move about or adjust/move items weighing up to 10 lbs. in all directions; Constantly requires ability to communicate with others to exchange information.
• #LI-SA1
• This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Additional Information

Job Summary: The Quality Processes Specialist II ensures Right First Time delivery within the supply chain for sourcing of best-in-class product. Coaches, trains, and drives the vendor base to ensure consumer satisfaction.

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