Research Operations Lead, Customer Insights

Responsibilities

• Build AI-Assisted Workflows: Target high-effort, repeatable research tasks: transcript analysis, survey programming and QA, crosstab generation, report drafting and assembly. Document what you build clearly enough that it does not depend on you to run.

Requirements

• Diagnostic Instincts: You know how to look for friction, develop recommendations rather than lists of possibilities, and care that researchers actually use what you build, not just that it is technically interesting.
• Clear Communication: Comfortable presenting workflow diagnoses and tool proposals to team leadership, translating between the operational and the practical. You can make a clear case for why something is worth building, and why researchers should change how they work.
• Comfort with Strategic Guidance: You can operate with direction rather than a detailed roadmap, and know when to escalate rather than push through alone.
• Familiarity with SurveyMonkey at a technical or admin level
• B2B tech or enterprise software research background
• Exposure to Salesforce products or ecosystem
• Unleash Your Potential

Additional Information

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Join Salesforce's Customer Insights team, a core function within the marketing organization responsible for delivering objective, actionable insights that inform our marketing strategy and external narrative. As Research Operations Lead, you will make that team faster, sharper, and better organized using AI, automation, and process work as the primary levers. You will spend time with researchers understanding how work actually gets done, identify where AI or automation could create real leverage, and build solutions that get used. You will bring findings and proposals to the team lead for prioritization, then own the execution. This is a role for someone who sits at the intersection of research and operational improvement: research-credible enough to earn the trust of a team of seasoned researchers, and applied enough with AI and automation to build solutions they'll actually use. The measure of success is straightforward: the team works faster and smarter because of what you built.

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