IT Support - MX

Responsibilities

• In-Office Technical Support: Act as the primary on-site contact for technical issues. Provide first-line support for troubleshooting, addressing issues with computer hardware and software (Mac/Windows).
• Hardware & Software Management: Install, support, and perform routine maintenance on all in-office hardware (computers, printers) and software. This includes diagnosing, repairing, or replacing IT equipment as necessary.
• Onboarding & Offboarding: Handle the IT aspects of colleague transitions, including setting up new Monks, shipping/receiving new hire equipment, and arranging equipment pickups for offboarding.
• Team Collaboration & Documentation: Maintain IT policies and documentation. Support the implementation of new solutions or applications. While focused on MX, you may assist the broader IT support team by answering tickets in FreshService or questions in Slack.
• Relationship Building: Build a strong relationship with all Monks and teammates, promoting a team-oriented attitude and fostering a collaborative environment.

Requirements

• Experience: 1+ years of experience in a customer service or technical support role.
• Technical Skills: Knowledge of macOS and Windows is a strong plus. Also working with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice.
• Specialized Skills: Proficiency in printer troubleshooting and maintenance. Experience setting up and maintaining meeting room hardware/software. Ability to troubleshoot and respond to simple networking/WiFi questions.
• Language: Fluency in both English and IT lingo.
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Benefits

Additional Information

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ). Monks is seeking a highly motivated IT Office Support Specialist to join our team in the México office. This role is crucial for ensuring the smooth operation of our workspaces, providing top-notch technical support to our MX Monks, and maintaining a functional, well-organized office environment from an IT perspective. You will be a vital part of the Global IT team, focusing on in-office support, asset management, and delivering world-class, face-to-face customer service.

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Company Intel

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