Client Service Representative

Responsibilities

• Serve as the first point of contact for institutional client enquiries related to global proxy voting, responding promptly and accurately via email and telephone
• Manage a high volume of client communications while meeting SLA deadlines and maintaining strong service quality standards
• Take ownership of complex or ongoing client issues, coordinating with internal teams to ensure timely resolution and clear communication to clients
• Build and maintain trusted relationships with global custodian and institutional clients, acting as a reliable partner for their proxy voting needs
• Prepare and deliver client reports using system-generated and manually compiled data, and distribute event-specific proxy voting notifications and supporting documentation
• Support client onboarding, conversion activity, testing, demonstrations, and training sessions for new and existing users
• Stay current on market changes, local regulations, proxy voting workflows, and service platforms, while contributing to service improvement initiatives and team best practices

Requirements

• Minimum of 2-3 years of experience in client service, account management, or a related role within financial services
• Prior experience in proxy voting or a closely related operational or client servicing function is highly desirable
• Strong working knowledge of global proxy voting processes, client servicing expectations, and operational workflows
• Proven ability to manage large volumes of client enquiries effectively, particularly through email communication
• Excellent verbal and written communication skills, with the confidence to engage professionally with institutional clients
• Strong analytical, problem-solving, and organizational skills with high attention to detail and the ability to work accurately under pressure
• Comfortable working cross-functionally to resolve issues and deliver seamless service
• Proficiency in standard business tools and systems used for reporting, communication, and client service activities
• Fluency in one or more European languages is advantageous
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• Use of AI in Hiring

Additional Information

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. We are seeking a Client Service Representative, Proxy Voting to serve as a primary point of contact for institutional clients with global proxy voting requirements. In this role, you will deliver high-quality support across email and telephone channels, manage client enquiries in line with agreed service levels, and help ensure clients receive accurate, timely, and professional service. This is an excellent opportunity for a client-focused professional with operational expertise and strong knowledge of proxy voting processes.

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