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Collections Supervisor

External
firstnationalbankofamerica logoFirstnationalbankofamerica · Lansing, MI
Full-timeOn-site3w ago
ExcelLeadership
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About the role

We're looking for a Collections Supervisor who is hungry, humble, and sharp with people. You lead a team of collectors in a fast-paced, high-stakes environment, and you set the tone - for performance, for professionalism, and for how we treat our customers even when conversations are difficult. You take pride in developing your people, holding them accountable, and producing results that reflect it. Full-time, Monday through Friday (including evenings until 9:00 p.m.), and rotating Saturdays. Evening and weekend shift premiums.

Responsibilities

  • Drive daily performance in our Collections Department toward consistently exceptional results.
  • Coach and motivate your team, monitor calls, and maintain the high standards FNBA is known for.
  • Handle supervisor-level calls and step into challenging customer conversations without hesitation.
  • Approve repayment and payment plan arrangements set up by your collectors.
  • Partner with leadership on hiring, training, scheduling, and the rollout of new departmental initiatives.

Requirements

  • You know how to motivate, develop, and hold a team accountable with equal measures of directness and care.
  • You communicate clearly and confidently, whether you're coaching a collector, presenting to leadership, or de-escalating a tense customer call.
  • You're calm under pressure, decisive, and organized enough to manage shifting daily priorities without dropping anything.
  • You solve problems rather than escalate them, and you bring a work ethic that sets the standard for your team.
  • Proficiency in Microsoft Excel, Word, and general business software is required.
  • Bilingual or multilingual candidates preferred; Spanish and/or Portuguese alongside English is a plus.

Benefits

Medical coverage with multiple plan options, including HSA and traditional plans - premiums as low as $0Dental coverage at premiums as low as $0Vision planDiscounted childcarePet insurancePaid time off401(k) with employer matchSit/stand adjustable desksFirst National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.First National Bank of America is an Equal Opportunity Employer.#LI-OnsiteDental insuranceVision insurance401(k)

Additional Information

About FNBA First National Bank of America does what no one else in the industry does. As a nationwide leader in non-QM mortgage lending, we seek markets where fewer competitors mean higher rewards. We underwrite and service every loan we originate in-house, which lets us know our clients individually, customize our approach case by case, and build relationships that last. We offer a full suite of consumer and business deposit products alongside our specialty lending - and we hold ourselves to an exceptionally high standard in everything we do. The quality of our people is the foundation of our success. We hire exceptional individuals who want to be challenged, who take ownership of their results, and who make the people around them better.

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