Creative Workflow Co-Ordinator - M&G plc.

Requirements

• Proven background in creative operations, traffic management, production coordination or similar roles
• Experience coordinating multi-disciplinary creative teams in fast-paced environments
• Track record of improving workflows, processes or delivery frameworks
• Experience working with compliance or regulated approval processes is beneficial
• Experience in Workforce planning and forecasting
• Key Stakeholders
• Designers and Junior Designers
• Account Manager
• Brand and Creative Lead
• Marketing Planning and Strategy team
• Compliance Reviewers
• External Agencies (Creative, Production, Media)
• KPIs
• Resource utilisation and workload balance
• Cycle time reduction across asset types
• On-time delivery against committed timelines
• Reduction in rework and late-stage changes
• Zero missed deadlines on regulatory, critical-path or high-priority deliverables
• Stakeholder satisfaction with delivery operations
• Location: Stirling or Edinburgh
• Work Level: Colleague
• Recruiter: Amy Curtis
• Closing Date: 22nd May 2026

Benefits

Additional Information

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Creative Workflow Co-Ordinator The Creative Workflow co-ordinator will manage, coordinate and optimise the end-to-end delivery workflow across Creative Services. This role ensures resource is allocated effectively, timelines are met, risks are surfaced early, and creative output moves through the pipeline smoothly, consistently and compliantly through forward resource planning and work forecasting. The role acts as the operational heartbeat of the team, maintaining control, predictability and delivery discipline. Key Responsibilities (Strategic & Operational): Run and continuously refine the day-to-day workflow engine for Creative Services, ensuring all jobs are accurately tracked, triaged and prioritised Allocate Designers and Junior Designers to tasks based on capability, workload, deadlines and complexity, ensuring resources are balanced across competing priorities Lead daily stand-ups and maintain workflow/task boards, providing full visibility of progress, risks and bottlenecks Monitor work-in-progress across all active jobs, ensuring that creative teams have clarity on expectations, deliverables and timelines Identify delivery risks early and coordinate rapid mitigation plans, escalating when needed to the Account Manager or Brand and Creative Lead Maintain and update delivery timelines, ensuring stakeholders are kept informed of changes, blockers and impacts Own operational housekeeping, including file management, version control, naming conventions, folder structures and production checklists Ensure all assets follow the correct approval's workflow, including Compliance review, evidence capture and audit documentation Support the creation, rollout and improvement of standard operating procedures (SOPs), templates, trackers and workflow guides Analyse delivery metrics such as cycle time, utilisation, throughput and rework, using insights to recommend process improvements Collaborate closely with the Account Manager to plan capacity, manage forecasting and support quarterly/annual operational planning Act as the day-to-day point of contact for Creative Services operations, helping stakeholders navigate the delivery process and understand timelines Knowledge & Skills: Strong traffic management and workflow coordination expertise, ideally within creative or marketing environments Background in forecasting and resource planning Excellent organisational skills with high attention to detail, accuracy and structure Ability to manage multiple concurrent workflows, balancing speed with quality Understanding of creative production processes across digital, print, social and motion Proficiency in workflow/project management tools (e.g., Trello, Jira, Asana, Monday.com, or enterprise equivalents) Confident communication skills to engage designers, marketers, agencies and compliance reviewers Problem-solving mindset, with the ability to anticipate bottlenecks and plan ahead

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