Desktop Support Engineer (12-Month Contract)

About the role

We are seeking a proactive and customer-focused Desktop Support Engineer to provide on-site and remote technical support for end-user computing environments. The successful candidate will be responsible for troubleshooting hardware, software, operating systems, mobility devices, and supporting IT infrastructure initiatives while ensuring high-quality service delivery across the organization. Technical Support & Incident Resolution Provide Level 1 and Level 2 desktop support, with potential exposure to Level 3 troubleshooting activities Troubleshoot day-to-day hardware, software, and operating system-related incidents and service requests Diagnose and resolve issues across Windows and Apple environments Provide basic mobility support, primarily for iOS devices, with occasional support for alternative mobile platforms Support printing environments and basic network connectivity troubleshooting Desktop Lifecycle Management Perform IMAC activities (Installations, Moves, Adds, and Changes) Manage end-user device lifecycle, including provisioning, deployment, refresh, and retirement Support onboarding and setup for new employees, including workstation readiness and account access coordination Asset & Inventory Management Maintain asset inventory accuracy and stock control processes Manage hardware and software distribution to employees Ensure compliance with internal asset management procedures Project & Operational Support Support IT projects and may lead selected project initiatives to meet key milestones Assist with large-scale IT deployment or transformation activities Monitor and contribute to service performance metrics and reporting Documentation & Knowledge Management Create and maintain documentation, including: Process documentation, Knowledge base articles, Quick reference guides, Training materials, Support manuals Contribute to the continuous improvement of internal support processes and knowledge resources Service Excellence Deliver timely and professional support to end users Provide excellent customer service to users at all levels, including executives and senior stakeholders Identify opportunities for operational improvement and provide constructive feedback. Required Experience: Minimum 2-3 years of experience in the IT industry, customer service/technical support/service desk/desktop support experience within a mid-size or large enterprise environment (700+ users) Strong expertise in: Microsoft Windows OS, Apple macOS, Desktop/laptop hardware troubleshooting, Mobile device support (primarily iOS) Good understanding of: Networking fundamentals, Printing environments, End-user computing lifecycle management Working knowledge of ITIL principles and service management practices. Advantageous Skills: Experience supporting Board-level / C-suite executives Audio Visual (AV) event support experience Internal corporate event IT support (e.g., townhalls, offsite meetings) Experience creating structured support documentation and user guides Exposure to project coordination or project leadership responsibilities

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Company Intel

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