Client Financial Liaison Controller

Responsibilities

• Developing a thorough understanding of clients' billing and collection processes to ensure that invoices are produced, submitted, and collected appropriately for both the Firm and the client, facilitating payment with minimal queries and delays
• Ensuring invoices are issued correctly and in a timely manner (within agreed Service Level Agreements) and followed up promptly, escalating any issues immediately
• Maintaining direct contact with clients regarding unpaid invoices via telephone and email, keeping accurate records on internal systems (Nexum/Expert)
• Engaging clients professionally to chase overdue debt
• Collaborating with Revenue Controllers and partners to follow up on large and/or problematic client accounts, including overdue balances
• Building and maintaining key client relationships to facilitate smoother debt collection
• Identifying debt issues and escalating them promptly to relevant stakeholders
• Alerting management and Revenue Heads of Practice (RHOPs) on debt exposure
• Consulting with partners and associates regarding queried debts and unpaid invoices
• Managing internal and external queries relating to invoices and the working capital profile
• Allocating cash, CHAPS, and BACS payments in consultation with the Banking team, eBilling, and fee-earners to ensure correct and prompt allocation
• Monitoring external client portals to oversee the bill-to-payment process
• Utilizing the Nexum workflow system to ensure timely cash collection
• Identifying prompt-paying clients to maximize cash flow
• Understanding the lock-up impact and working proactively to reduce it
• Running and analyzing debt reports, producing accurate and timely reporting as required
• Providing commentary on key debts on a weekly basis
• Producing and distributing monthly debtor reports for the London office (and other offices upon request)
• Providing breakdowns and reports to internal and external clients as requested (with CRP/Bill Partner approval)
• Demonstrating strong knowledge of key working capital exposures and issues, inspiring confidence in stakeholders
• Liaising closely with the London Revenue Managers and the Client Financial Liaison Manager to ensure a shared understanding of current financial performance and to provide a consolidated service from the Revenue Department
• Developing productive relationships with partners to support effective debt management
• Collaborating with key stakeholders to facilitate the resolution of complex queries forwarded to the Revenue Section
• Attending quarterly Group Review meetings to discuss debt provisions
• Applying recommendations on debt that requires a provision or write-off
• Managing Withholding Tax Compliance, including certification
• Consulting with tax specialists to gather necessary client information, such as tax residency certificates, or to confirm tax advice
• Maintaining a comprehensive understanding of the roles performed by all members of the Revenue Department
• Liaising with the Revenue Projects Manager to ensure that operational risk is understood and that appropriate training is provided within the department
• Performing ad hoc tasks relating to the reporting and presenting of WIP, billing, and debtor information; identifying and helping to resolve exposures, issues, and bottlenecks in the smooth conversion of working capital into cash
• Key Performance Indicators
• Promotes a co

Benefits

Additional Information

Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals. Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years. As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world's largest markets, key financial centres and major growth hubs. At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas. We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we're focused on areas of growth that affect every business across the world. All of this is achieved by supporting the growth of our people, who help us deliver on our ambition - which is to help you achieve yours. Herbert Smith Freehills Kramer: Your goals. Our ambition

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