Mountain Patrol Manager - Giants Ridge

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Compensation Amount: 67,500.00 USD Annual Job Summary: The Mountain Patrol Manager provides overall leadership, operational oversight, and strategic direction for the Mountain Patrol Department. This position is responsible for guest and employee safety, emergency medical response, lift evacuation preparedness, mountain risk management and regulatory compliance, and patrol team development. This role oversees all aspects of mountain patrol operations and partners closely with Mountain Operations, other departments, and resort leadership to ensure safe, efficient, and guest-focused mountain operations. The Mountain Patrol Manager fosters a safety culture grounded in professionalism, accountability, operational readiness, safety leadership, and exceptional guest service. Job Description: Essential Functions Provides overall leadership, supervision, mentoring, and performance management for Mountain Patrol staff, Supervisors, and Volunteers, fostering a strong safety culture focused on accountability, professionalism, and teamwork. Collaborates close with the Mountain Patrol Supervisor on hiring, onboarding, employee development, scheduling, performance evaluations, and disciplinary actions, maintaining clear supervisory alignment. Leads departmental meetings, operational briefings, training sessions, and incident reviews, and establishes clear operational standards and SOPs aligned with company policies and industry best practices. Directs and supports Mountain Patrol Volunteer programs in coordination with the Mountain Patrol Supervisor. Directs and oversees all on-mountain emergency medical response, rescue operations, lift evacuations and major incident management. Maintains coordination and response protocols with local EMS, sheriff, fire, search and rescue, and other emergency agencies. Ensures accurate incident reporting, investigation, documentation, and appropriate follow-up actions. Directs daily mountain safety operations, including terrain openings and closures, hazard mitigation and weather-related operational decisions. Monitors snow, terrain, and weather conditions to ensure safe guest operations and effective staffing coverage. Collaborates with Mountain Operations leadership on lift operations, grooming, snowmaking, terrain management, special events, races, and peak operational periods. Participates in mountain operations leadership meetings and property-wide planning initiatives. Develops, administers, and oversees Mountain patrol training programs, including medical readiness, toboggan handling, lift evacuation, rope rescue, incident command, and risk-management practices. Ensures departmental compliance with National Ski Patrol standards, OSHA requirements, state and federal regulations, and company safety policies. Maintain required operational certifications, training records, and compliance documentation. Develops and manages departmental operating and capital budgets, including equipment procurement, inventory control, maintenance, and replacement planning. Serves as the primary authority responsible for payroll review and approval, labor controls, and staffing oversight. Oversees scheduling processes in collaboration with the Mountain Patrol Supervisor to ensure adequate coverage and operational efficiency. Maintain departmental reporting, operational analytics, and administrative records. Promotes exceptional guest service and professional mountain presence across all patrol operations. Handles guest incidents and complex situations professionally and effectively. Serves as the Mountain Patrol representative in property leadership discussions and external agency coordination, supporting overall resort service standards. Undertakes additional operational responsibilities as assigned to support department needs. Skill and Knowledge Requirements High School Diploma/G.E.D. required. Extensive mountain patrol leadership experience at a four-season resort, including supervisory and departmental oversight responsibilities required. Current Outdoor Emergency Care (OEC) certification or higher; CPR/AED certification required. NSP Senior, Certified, Instructor status, or equivalent patrol credential preferred. EMT or higher medical certification preferred. Advances skiing or snowboarding ability in all terrain, snow, and weather conditions; ability to mountain bike at an intermediate level. Strong working knowledge of mountain safety operations, lift evacuation procedures, rescue systems and technical evaluations, incident command and management, and risk management and hazard mitigation. Demonstrated leadership, communication, mentoring, and team-development skills. Ability to make sound, timely operational decisions under pressure and during emergency situations. Strong organizational skills, with the ability to manage multiple operational, administrative, and personnel priorities. Proficiency with standard computer applications, reporting systems, and payroll review processes. Ability to

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