Patient Access Representative

About the role

The Patient Access Representative (PAR) reports to the Director or Supervisor of Patient Access Services and is responsible for delivering high-quality customer service to patients, families, and referral sources. The role involves supporting both current and prospective patients by explaining services, handling incoming calls, registering patients, and directing calls to the appropriate teams when needed.

Responsibilities

• Answer and manage phone calls
• Register patients across all business lines
• Provide information about services
• Route calls appropriately when transfers are required

Requirements

• High school diploma required; Associate's degree preferred
• 1-3 years of healthcare or medical office experience (or equivalent combination of education/experience)
• Proficiency with Microsoft Office and healthcare systems
• Strong communication skills and professional phone etiquette
• Ability to handle confidential information responsibly
• #INDOTHER
• Pay Range
• $19 - $24 USD
• Care Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Applicants needing a reasonable accommodation during any part of the interview process may request one.

Benefits

Additional Information

Care Dimensions has a truly meaningful purpose - to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you'll gain the support and inspiration for a career you'll find meaningful every day. Full Time (Hybrid once trained)

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Care Dimensions? Share your experience