Service Engineer

About the role

 Ensure the team adhere to Quality and Safety standards. Conduct periodically quality walks, safety walks and safety inspections. Coach team on safety behaviour, and be a role model.  Lead and develop a team of maintenance and call back technicians: train, assess, optimise the resources.  Perform the yellow belt technical assessment for the EI technicians and guide green and red belters to be prepared for their assessment  Coordinate subcontractor works and audit their work quality standards.  Carry out feasibility study, health checks and standardisation project for lifts and escalators according to customers' requests, industrial trend and code of practice requirement.  Provide technical support for internal staff from Service, Project, Sales and Sales Engineering Department.  Coordinate with factory and/ or suppliers and contractors to implement new systems or repair existing ones on Schindler equipment, per customers' requests.  Coordinate and monitor corrective action programs, non-conformance, field feedback and field information.  Support in the preparation of reporting for internal or external usage.  Carry out ad-hoc assignments, such as, conduct training, attend customer meetings, etc.  Lead in daily operations like maintenance scheduling and call back resources.  Liaise with customers on their complaints and take the lead in follow up actions.  Coordinate, monitor, execute actions on operation problems and lift technical problems.

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Company Intel

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