Service Coordinator

Responsibilities

• Service Planning & Coordination
• Review and validate information for work order creation (Maintenance Customer Orders - MCOs)
• Open and structure work orders in alignment with approved scope, budget, and timelines
• Review service history, identify risks, and flag concerns to internal teams
• Ensure all required documentation and approvals are complete and accurate
• Process Management & Administration
• Maintain real-time updates across systems (e.g., Salesforce, internal service tools)
• Process administrative requests including warranty, goodwill, and SG&A forms
• Perform work order adjustments (labour, parts, billing changes)
• Coordinate logistics such as transportation, third-party vendors, and site access
• Schedule and support planning meetings; capture action items and updates
• Track risks, delays, and changes, and communicate them to stakeholders
• Work Order Closure & Invoicing
• Ensure all documentation is complete and meets quality standards
• Follow up on outstanding items (labour, billing, reports, parts returns)
• Prepare work orders for invoicing and final review
• Monitor and escalate delays to support timely billing and closure
• Internal Support
• Provide timely updates to internal teams on job status and progress
• Support planners and supervisors with administrative coverage as needed
• Participate in internal meetings and contribute to workflow coordination
• What You Bring
• Skills & Abilities
• Strong attention to detail and accuracy in documentation
• Excellent organizational and time management skills
• High level of proficiency with computer systems and Microsoft Office
• Ability to learn and navigate multiple systems (Salesforce experience is an asset)
• Strong communication and collaboration skills with internal teams
• Analytical mindset with the ability to identify risks and solve problems
• Experience & Education
• Post-secondary education in administration, business, or a related field (preferred)
• 2-4 years of experience in administrative, coordination, or support roles
• (experience in service, construction, oil & gas, dealership, or similar industries is an asset)
• What Makes You Successful in This Role
• You enjoy structured, process-driven work and managing high volumes of documentation
• You are comfortable working behind the scenes to keep operations running smoothly
• You take ownership of your work and follow through on details
• You thrive in a team environment and build strong internal relationships
• Why Join Us?
• Stable, full-time schedule with daytime hours
• Entry-level opportunity with room to grow and develop
• Exposure to operations, service workflows, and project coordination
• Collaborative and supportive team environment

Additional Information

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: We are seeking a detail-oriented Service Support Coordinator to join our team. This is an excellent entry-level opportunity for someone who enjoys working with systems, documentation, and internal coordination in a fast-paced service environment. In this role, you will play a key part in managing the administrative lifecycle of maintenance work orders-from initial setup through to completion and invoicing. This position is highly process-driven and paperwork-intensive, requiring strong computer skills, attention to detail, and the ability to manage multiple priorities. While this is not a client-facing role, you will collaborate closely with a variety of internal stakeholders, including planners, supervisors, and operations teams, to ensure smooth execution of service work. Job Description:

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