Account Manager

Responsibilities

• Own all assigned Commercial accounts and Strategic site-level locations (e.g., regional labs for multinationals), representing the entire LGC Standards portfolio across all end-markets (Pharma, Biotech, Environmental, etc.) to build new and maintain existing account relationships
• Identify and close new opportunities, attained from either prospecting as self generated leads or from marketing as marketing qualified leads
• Involve additional LGC Standard's team members (e.g., end market sales managers, quoting specialists, etc.) on an as-needed basis to best service customer needs and to achieve the highest level of customer experience
• For relevant sites at specific strategic accounts, the account manager will collaborate with the strategic account manager to conduct planning and customer reviews
• The account manage will use LGC's sales tools to manage prospects, existing accounts, new opportunities, the active pipeline and relevants sales forecasts in an accurate and timely manner
• Develop an in-depth understanding of key LGC products and their applications
• Meet and exceed assigned sales targets for LGC Standards.
• Actively engage with customers (e.g., email, phone calls, in-person visits, etc) to qualify leads, convert prospects, follow-up on quotations and drive new sales; the account manager will accordingly maintain CRMs with up-to-date customer information
• The account manager will increase awareness of the LGC Standards brand by organizing and attending exhibitions, seminars and other events, and by serving as a company representative during working hours
• Experience Requirements
• B.S. in chemistry, physics, biochemistry, biology, or equivalent
• At least 5 years' experience in selling technical products used in research laboratories. Prior successful key account management experience dealing with central procurement is preferred
• Able to read and interpret documents such as RFQs, contracts, operating and maintenance instructions, and procedure manuals
• Experience with customer relationship management platforms, such as Sales Force and Desk. Expertise in Microsoft Office products is a plus
• Outstanding commercial awareness and planning abilities
• Proven track record meeting and exceeding sales targets
• English fluency. Fluency or proficiency in other languages (French) are a significant advantage
• Willing to travel up to 25% within Canada as required.
• Core Competencies
• Sales & Engagement: uncovering needs, demand generation, persuasion & negotiation, account management
• Product Knowledge: value propositions, solution development
• Market Knowledge: comeptetive landscape, positioning, and industry trends
• Account Management: relationship management, cross & up-selling skills, customer retention, opportunity creation and conversion
• The typical pay range for this role is:
• Minimum: CAD$ 75,165 / Yearly
• Maximum: CAD$ 101,694 / Yearly
• This range represents the low and high end of the anticipated salary range for the position. The actual base salary will depend on several factors such as: experience, skills, and location.
• What we offer (Canada based-employees)
• Competitive compensation.
• Comprehensive medical, dental and vision benefits for employees and dependents.
• RRSP with matching employer contribution.
• Group retirement plan.
• PTO and Personal Care Days.
• Professional development and extended growth opportunities across the TRC and LGC networks.
• Subsidized corporate gym membership with GoodLife Fitness and store and restaurant discounts.
• Cheer Program where employees are recognized for outstanding work.
• Companywide social events.
• ABOUT LGC:
• OUR VALUES
• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT
• EQUAL OPPORTUNITIES
• For more information about LGC,

Benefits

Additional Information

Job Purpose The Account Manager will build strong relationships with key internal and external stakeholders and grow the Canadian territory revenue of the Standards business, with a primary focus in the Reference Materials and Analytical Standards product lines.

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