Sr. Division Support Specialist
External
Okgov · Oklahoma CountyPart-timeOn-siteToday
ComplianceLeadership
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Benefits
Job DescriptionSr. Division Support SpecialistSalary - $51,516WHY YOU'LL LOVE IT HERE!There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:Generous state-paid benefit allowance to help cover insurance premiums.A wide choice of insurance plans with no pre-existing condition exclusions or limitations.Flexible spending accounts for health care expenses and/or dependent care.A Retirement Savings Plan with a generous match.15 days of paid vacation and 15 days of sick leave for full-time employees the first year.11 paid holidays a year.Paid Maternity leave for eligible employees.Employee discounts with a variety of companies and venders.A Longevity Bonus for years of service.JOB SUMMARYDUTIES AND RESPONSIBILITIESMaintains and processes a variety of forms, letters and documents; prepares correspondenceMonitors and assigns out workload through section email inboxCreates, maintains and delivers complex management reporting to executive leadershipConducts in-depth research of taxpayer accounts to resolve complex discrepancies, applies payments accurately and authorizes them for further processingUtilizes advanced critical thinking to evaluate and resolve escalated processing issues while maintaining high standards of accuracy, timeliness and complianceInterprets and applies tax laws, regulations, policies and procedures to ensure the proper handling of taxpayer forms and sensitive dataPerforms a variety of administrative tasks Builds work case files for divisionsManages multiple electronic mail sources dailyResearches and analyzes tax correspondence for all tax typesProvides internal support for multiple divisionsCollects and mails out manually printed letters and/or documentsExamines and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established tax requirements, and follows up on discrepanciesPrioritizes and reassigns workload to accommodate shifting operational demands and ensure completion of high priority assignmentsActs as the primary liaison for equipment issues, collaborating with IT to maintain operational continuityProvides cross-functional support by collaborating with key divisions such as ITA and BTSConducts and completes compliance checks at requestEnters and retrieves information using a computer or laptop; proofs previously entered data and makes corrections when neededProduces documents of various levels of complexity, ranging from standard transcription and formatting to the analysis of data to produce high level reportsProactively identifies and reports systemic issues to management, recommends procedural improvements and contributes to the development of action plansServes as a resource for technical guidance, and procedural clarification to peersServes as subject matter expert to guide and mentor teammatesLeads projects as assignedPerforms other duties as assignedCOMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:Modern office methods and procedures; and of grammar, punctuation, spelling, and basic mathematicsModern office technologies, including, but not limited to, printers, copiers, and scannersTelephone procedures; and of standard business communicationsOperating office machines including computers/laptops, scanners, printersHealth insuranceVision insurancePaid time offFlexible schedulePerformance bonus
Additional Information
Job Posting Title Sr. Division Support Specialist Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Division Support Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular
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