Sr. Associate Support Engineer, SAP Basis

Requirements

• 2-3 years of SAP experience particularly with Basis, SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application
• 2+ years direct support of application end-users in a Corporate environment
• Working knowledge of multiple databases (Oracle, MSQSL, MaxDB etc)
• Working knowledge of multiple operating systems (AIX, Linux, Windows etc)
• A track record of successful roles in 1 or more SAP implementation or upgrade projects
• Knowledge of maintenance/patching mechanics and SAP architecture
• Knowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM content
• Setup of Source System for BW, BEx Web in NW20004s
• Localization: architecture, implementation and key functionality
• Installation, configuration and administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio)
• Administering and managing SAP J2EE Web Application Server. Excellent knowledge of the tools: J2EE Visual Administration, Configtool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applications
• Portal User Management Engine (UME) configuration with SAP R/3, LDAPs
• Single Sign-On Configuration between Portal and the SAP Systems
• Enabling SSL for Enterprise Portal and Knowledge Management & Collaboration
• Configuring cluster installations for load balancing
• Installation and configuration of Apache as the Reverse Proxy
• Knowledge in backup/recovery scheme for the portal
• Solving complex problems across multiple modules
• Trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer

Benefits

Additional Information

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI). We are actively seeking a Sr. Associate Engineer, SAP Basis (2-3 years' experience) . This is a remote position and can be based anywhere in Brazil. Position Summary The role of the Support Engineer, SAP Basis is to provide remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple Client Architectures, and implementations for our global clients using SAP Technology (ECC, Enterprise Portal, NetWeaver, PI, HANA, etc.). The role of the Support Engineer - SAP Basis requires functional experience, integration knowledge, infrastructure and networking expertise and skills to diagnose serious issues in SAP Technology environments; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Essential Duties and Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology in complex SAP Technology environments Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience Provide remote-based functional support & training for your specialist SAP modules Support client customizations, sharing implementation and best practices advice Develop application break fixes for critical product defects Create scripts to identify, analyse and correct data issues Manage one or more key assigned accounts as a technical/functional advisor Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity Be a pro-active contributor to a support organization which is running 24x7x365. Collaborate with team members in a virtual team environment to extend field experience to different client situations Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

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