Associate Director, Commerce Operations & Merchandising

Responsibilities

• Lead merchandising strategy and operations across Shop TODAY's DTC commerce initiatives, with primary ownership of the Curated Box program (today.com/boxes)
• Own end-to-end execution, including product sourcing, merchant and brand partnerships, inventory planning, fulfillment, and customer experience
• Manage and grow merchant and wholesale relationships, from onboarding through ongoing partnership development
• Partner cross-functionally with Editorial, Studios, Partnerships, Legal & Standards, Finance, and external stakeholders to execute commerce initiatives seamlessly
• Drive process improvements and implement scalable systems to enhance efficiency, reduce costs, and support business growth
• Evaluate and implement new partners, tools, and solutions to streamline workflows and support expansion into new commerce initiatives
• Launch a subscription business and find ways to scale box production outside of our standard volume
• 6+ years of experience in merchandising, operations, DTC commerce, wholesale, or related fields, with ownership of complex, cross-functional programs
• Experience across assortment planning, sourcing, inventory management, and fulfillment
• Strong presentation and communication skills, with the ability to craft compelling narratives
• Analytical and data-driven, with proficiency in Excel and the ability to translate insights into growth
• Proven ability to collaborate across teams and manage internal and external stakeholders
• Operator with a strong merchandising mindset, able to connect product, partner, and customer strategy
• Builder mentality with the ability to create structure and drive execution in a fast-paced environment
• Manager experience with at least 2 years overseeing direct reports
• Additional Requirements:
• Hybrid : This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
• Salary range: $100,000 - $128,000 (bonus eligible)

Benefits

Additional Information

NBC News Digital (Shop TODAY, TODAY Steals & Deals, TODAY Boxes) is seeking an Associate Director, Commerce Operations & Merchandising to help scale our commerce business. In this role, you will lead merchandising strategy and operations across Shop TODAY's DTC initiatives, serving as a key connector between Editorial, Partnerships, Finance, and top-tier merchants, while overseeing and identifying key operational solutions to enhance execution and support scalable growth. Launched in November 2023, the Shop TODAY Curated Box program (today.com/boxes) has quickly become a meaningful and fast-growing part of our commerce ecosystem. This role will be instrumental in expanding this business by optimizing workflows, identifying wholesalers and white label vendors, assisting in building a subscription business, and supporting in developing the infrastructure needed to support long-term growth. The ideal candidate brings a merchandising mindset and a deep passion for retail, with an intuitive understanding of product, consumer behavior, and what drives conversion. This role will manage 1-2 direct reports and report to the Head of Commerce Partnerships.

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