Customer Service Executive (Call Centre)

About the role

We are looking for a customer-focused and composed Call Centre Executive to join a fast-paced contact centre team. You will be the first point of contact for customers reaching out via phone - handling enquiries, troubleshooting issues, and delivering timely, accurate solutions with a professional and friendly approach.

Responsibilities

• Handle inbound customer calls professionally, efficiently, and with a solutions-first mindset
• Listen actively to understand customer needs and provide accurate, helpful responses
• Resolve customer enquiries and issues at first point of contact wherever possible, escalating complex cases appropriately
• Update and maintain customer records accurately in the CRM system after each interaction
• Reference internal knowledge bases and standard operating procedures to ensure consistent and correct responses
• Meet individual performance targets including call handling time, quality scores, and customer satisfaction ratings
• Collaborate with team members and supervisors to flag recurring issues and contribute to service improvements

Requirements

• Minimum GCE O-Level, Diploma, or equivalent in any discipline.
• Singaporeans Only
• By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy (scientecconsulting.com/privacy-policy).
• This authorizes us to:
• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.
• All applications will be processedwith strict confidence. Only shortlisted candidates will be contacted.
• Ho Kah Yeow | R1879233
• ScienTec Consulting Pte Ltd |11C5781

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