Account Specialist

About the role

Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments. Pay Range $54,200.00-$74,500.00 Annual This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. Position Overview The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs. Successful Specialists: Prioritization skills: Ability to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure we are meeting the needs and demands of internal and external customers. Are a problem solver: Ability to apply independent judgment situations granting decisions and service customers, via phone, in a friendly and efficient manner. Ability to apply analytical, problem solving, and decision-making skills. Show ambition and collaborate: Ability to work both independently and on a team in a dynamic and fast-paced work environment Have project management experience within the construction industry What You Bring to the Team: High School/Technical School Diploma with 5 years of experience in a customer-centric position OR a Bachelor's Degree with 1 year of experience in a customer-centric position Intermediate level of Microsoft Office Excellent written and verbal communication Strong attention to detail, organizational and prioritization skills Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Johns Manville? Share your experience