UX Research Lead

Responsibilities

• Analyze user feedback, behavioral data, and usage metrics to uncover actionable insights
• Conduct and synthesize qualitative and quantitative research across the product lifecycle and product lines
• Develop user personas, customer journey maps, and flowcharts based on research findings
• Draft clear, consistent UX microcopy and documentation that aligns with user needs
• Work with designers, product managers, and developers to iterate on prototypes and improve the overall user experience
• Present research findings and content recommendations to stakeholders
• Select appropriate testing methods (interviews, usability testing, diary studies, surveys, concept testing, field research, etc.)
• Partner with product managers, delivery/capability partners, to ensure availability and usability of consistent reporting from key data sources
• Translate complex findings into clear insights, visuals, and other UX content that supports product training or product sales enablement
• Partner with the Workplace Experience Product Manager, UX leaders, and product managers to support enablement and adoption readiness initiatives
• Provide evidence‑based guidance that influences product strategy, feature definition, and experience improvements
• Advocate for user needs and accessibility considerations in product discussions
• Support workshops, share insights, and help execute key initiatives to improve customer satisfaction
• Contribute to research standards, templates, and best practices

Requirements

• 3+ years of experience in a UX Analyst, Researcher, and/or Content-focused role, ideally in product‑focused environments (experience in a hybrid role a plus)
• Strong command of mixed‑methods research and the ability to choose the right approach for the problem
• Experience working in cross‑functional teams and influencing stakeholders
• Ability to communicate insights in compelling, concise, and visual ways
• Familiarity with service design, journey mapping, and systems thinking
• Experience with UX and content design tools (i.e. Miro, Mural, Figma, etc.)
• If you are an applicant from the United States, Guam, or Puerto Rico
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• Please note: DXC will respond only to requests for accommodations due to a disability.

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Company Intel

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