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Senior Manager - Customer Onboarding & Implementation

External
agreenspace logoAgreenspace · Melbourne Victoria
Full-timeOn-site2w ago
LeadershipMentoring
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Responsibilities

  • Lead and develop a high-performing onboarding & implementation team
  • Drive end-to-end governance and delivery of customer implementations
  • Act as senior escalation point for complex onboarding challenges
  • Lead strategic, high-profile customer implementations when it matters most
  • Partner across Freight (and Parcels where required) to deliver seamless outcomes
  • Improve speed-to-trade, customer satisfaction, and onboarding capability over time

Requirements

  • Strong leadership experience in customer service / CX / onboarding environments
  • Confidence engaging senior internal and external stakeholders
  • A sharp commercial mindset balanced with customer advocacy
  • Ability to drive structured delivery, governance and continuous improvement
  • Experience in freight/logistics or complex operational environments (desirable)
  • Why This Role?
  • This is a rare opportunity to lead a critical customer moment, shape the Freight CX strategy, and make a visible impact on some of TGE's most important customer relationships.
  • About Team Global Express
  • Why TGE
  • We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

Benefits

Competitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.An inclusive workplace, works for everyoneOur recruitment processOther things to noteWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.Flexible scheduleParental leave

Additional Information

Ready to lead the moment where customer promises become customer reality? We're looking for a bold, customer-obsessed leader to own and elevate Freight onboarding and implementation. As Senior Manager - Customer Onboarding & Implementation , you'll lead a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations. This is a high-profile leadership role where you'll partner with Sales, Operations, IT, Finance and Shared Services to deliver well-governed implementations fast, smooth and built to last. You'll also take the lead on key strategic and brand-critical customer implementations, representing TGE in customer forums and executive-level conversations.

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