Director of Operations

Responsibilities

• Operational Leadership:
• Take ownership of the firm's day-to-day operational performance. Assess existing workflows, identify operational gaps, and implement systems that improve efficiency, accountability, and consistency across the firm.
• Oversee operational use of PracticePanther and other firm systems, ensuring workflows, case tracking, and reporting processes are implemented consistently across the team.
• Process Design & Improvement:
• Establish operational processes that ensure accurate time tracking, case workflow management, and task accountability across the firm.
• Lead implementation of new technologies, AI utilization, and operational tools that improve firm efficiency, case management, and client experience.
• Evaluate the firm's operational value chain - from intake through case completion - and design systems, workflows, and procedures that improve productivity, reduce friction, and ensure consistent service delivery.
• Team Accountability & Performance:
• Establish and manage role-based performance metrics across the firm. Maintain KPI dashboards, enforce accountability standards, and ensure team members are operating in alignment with firm expectations and performance benchmarks.
• Client Experience Oversight:
• Ensure the firm consistently delivers a red-carpet client experience by implementing systems that support proactive communication, responsiveness, and measurable client satisfaction.
• Financial Stewardship:
• Serve as a steward of the firm's financial resources by overseeing operational spending, evaluating vendors and service providers, monitoring operational costs, and ensuring firm resources are used responsibly.
• Culture & Professional Standards:
• Help build and maintain a culture rooted in accountability, professionalism, and ownership. Address internal issues proactively, reinforce firm operating standards, and ensure the team operates with mutual respect and discipline.
• Operational Infrastructure Development:
• Evaluate and improve internal operational tools, including intake platforms such as Lead Docket, and assess potential improvements or replacements that better support the firm's growth and client intake process.
• Develop and implement foundational operational systems including onboarding programs, workflow documentation, task management systems, and operational reporting structures.
• Leadership Support:
• Act as a strategic operational partner to the firm owner by implementing initiatives, solving operational challenges, and ensuring the firm's vision is translated into consistent execution across the organization.

Requirements

• 7+ years of experience in operations management, business operations leadership, or a similar role in a law firm of at least 15 team members.
• Experience working within legal case management systems such as PracticeP

Benefits

Additional Information

Are you the type of person who sees operational chaos and immediately starts mapping out systems to fix it? Can you step into a growing law firm, quickly understand the owner's vision, and turn that vision into real operational execution? Do you take ownership of outcomes, treating the business as if it were your own, protecting resources, holding teams accountable, and improving systems every day? Are you someone who doesn't wait to be told what to do, but instead identifies problems, proposes solutions, and executes them? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** At Lopez Law Group, a law firm based in St. Petersburg, Florida, dedicated to the practice areas of Commercial Real Estate, Residential Real Estate, Real Estate Closings, Landlord/Tenant Disputes, Probate, Family Law, and Personal Injury, among others, we are committed to delivering exceptional legal representation and an unmatched client experience. Our mission is to fight for our clients with integrity, intensity, and heart while building a firm that operates with disciplined systems, strong accountability, and a culture of ownership. As our Director of Operations , you will function as the operational executor of the firm owner's vision. This role is responsible for translating strategy into operational systems, driving accountability across the team, improving processes, and ensuring the firm runs with discipline, efficiency, and a red-carpet client experience. This is not a traditional administrative office manager role. We are looking for a true operational leader who can step in, assess the firm's operations, identify bottlenecks, build systems, and drive measurable improvements across the organization.

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