CS Specialist
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Spocket · Dubai, UAEWe'll track this in your applications and open the company's page so you can finish applying.
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About the role
We are looking for a motivated and detail-oriented fresh graduate to join our team as a CS Specialist . This is an excellent opportunity for individuals starting their career and eager to gain hands-on experience in a professional environment. You're excited about the role because you will... Engage with the users via email and online chat to help answer their questions and solve any problems they might encounter Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business Escalate bugs and product issues to the tech team on an as-needed basis Be comfortable speaking to customers on the phone, when necessary Collaborate on articles to help retailers and suppliers enhance their Spocket experience Gather user feedback and feature suggestions to help form Spocket's product strategy What we are looking for... With bachelor's degree (recent graduates are welcome to apply) Strong willingness to learn and grow professionally Good communication and interpersonal skills Basic knowledge of Microsoft Office or similar tools Detail-oriented with good organizational skills Ability to work independently and as part of a team Visa Requirement... For Dubai, applicants must not currently hold an Employment/Work Visa or Visit Visa. Candidates should already be under a self-sponsored residency visa, such as a Green Visa, Golden Visa, or equivalent. For Alberta, applicants must be a Permanent Resident in Canada (not on PGWP) We're excited to have you because... You are passionate about working with people and demonstrate empathy in all interactions You have excellent communication skills that convey both confidence and charm You are trainable, and a fast learner and genuinely enjoy problem-solving You enjoy continual adaptation and change from week to week You are overflowing with positive energy that other people draw upon and enjoy collaborating with You are a self-starter who enjoys multitasking and having ownership over your contributions
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